Front Desk Admin | Receptionist

Wesley Des Moines•Des Moines, WA

About The Position

The Front Desk Concierge serves as the initial introduction to Wesley communities and promotes exceptional customer focus in interactions with residents, employees, vendors, and visitors. Contact may be in person, by phone, or by email. The role serves as the primary Front Desk team member during normal business hours and provides reception and administrative support, including routing inquiries, maintaining office supplies and equipment, coordinating meeting-room activity, and managing records and databases. The position also helps support the safety of residents, team members, and visitors by identifying and reporting potential hazards and reporting on resident emergency responses (RER). The hourly salary range is $19.88 to $29.24.

Requirements

Proficient use of a multi-line telephone and ability to use a relay radio.
Basic to intermediate computer skills and knowledge of Microsoft Office and Windows applications.
Ability to operate general office equipment, such as a copier, fax machine, and laminator.
Ability to type accurately.
Ability to handle frequent interruptions and work independently while organizing, prioritizing, and coordinating multiple tasks through completion.
Ability to maintain confidentiality at all times regarding residents and business matters.
Ability to read, write, speak, and understand English to communicate with residents, family members, and team members.

Responsibilities

Serve as the primary Front Desk team member during normal business hours.
Cordially and professionally greet and direct residents, visitors, and team members by phone, in person, and email.
Become familiar with team members’ roles and functions to route calls, emails, and in-person inquiries appropriately.
Establish and maintain professional relationships with residents, team members, visitors, and vendors.
Maintain adequate office-supply inventory and organize the workroom and business machinery.
View and coordinate meeting-room activity, scheduling, and the publication and distribution of related information as needed.
Provide administrative support, including record management, reporting, mail distribution, invoicing, and database management.
Help ensure the safety of residents, team members, and visitors by identifying and reporting potential hazards to appropriate managerial staff.
Report on resident emergency responses (RER).

Benefits

Medical insurance for full-time and ACA-eligible employees, with family participation available if elected.
Dental insurance for full-time employees.
Vision insurance for full-time employees.
Group life insurance for full-time employees, with employee-only coverage.
Combined paid time off (PTO), accruing at 0.0607 hours per hour worked, equivalent to 120 hours annually at 2,080 hours worked; the accrual rate increases after two and five years of service.
Six paid holidays, with hours determined by full-time or part-time status; excludes on-call staff.
One personal holiday of choice per year; excludes on-call staff.
403(b) retirement plan with a 100% company match on the first 4% of employee contributions, subject to a five-year vesting schedule and eligibility rules.
On-demand pay through Dayforce Wallet.
Company-paid Employee Assistance Program (EAP).
Wesley Community Foundation grants for qualifying employees’ emergency assistance and educational advancement.
50% food and beverage discount at Wesley bistros and marketplaces.
Employee recognition and rewards through Inspire, with points redeemable for merchandise, gift cards, cash cards, tickets, travel, and other experiences.