Front Desk Admin | Receptionist

Wesley Lea Hill•Auburn, WA

11h

About The Position

The Front Desk Concierge serves as the initial introduction to Wesley communities and promotes exceptional customer service in interactions with residents, employees, vendors, and visitors. Contact may take place in person, by phone, or by email. The role provides front desk coverage during normal business hours and administrative support, while helping maintain a welcoming and safe environment.

Requirements

Proficient use of a multi-line telephone and ability to use a relay radio.
Basic to intermediate computer skills and knowledge of Microsoft Office and Windows applications.
Ability to operate general office equipment, such as a copier, fax machine, and laminator.
Ability to type accurately.
Ability to handle frequent interruptions and work independently while organizing, prioritizing, and coordinating multiple tasks through completion.
Ability to maintain confidentiality at all times regarding residents and business matters.
Demonstrated ability to read, write, speak, and understand English to communicate with residents, family members, and team members.

Responsibilities

Serve as the primary Front Desk team member during normal business hours.
Cordially and professionally greet and direct residents, visitors, and team members by phone, in person, and by email.
Become familiar with team members’ roles and functions to properly route calls, emails, and in-person inquiries.
Establish and maintain professional relationships with residents, team members, visitors, and vendors.
Maintain adequate office-supply inventory and organize the workroom and business machinery.
View and coordinate meeting-room activity, scheduling, and the publishing and distribution of related information as needed.
Provide administrative support, including record management, reporting, mail distribution, invoicing, and database management.
Help ensure the safety of residents, team members, and visitors by identifying and reporting potential safety hazards to appropriate managerial staff.
Report on resident emergency responses (RER).

Benefits

Medical insurance for full-time and ACA-eligible employees, with family participation available if elected.
Dental insurance for full-time employees.
Vision insurance for full-time employees.
Group life insurance for full-time employees, with employee-only coverage.
Paid time off accrued at 0.0607 hours per hour worked, equivalent to 120 hours at 2,080 hours worked in a year; accrual increases after two and five years of service.
Six paid holidays, with hours dependent on full-time or part-time status and excluding on-call staff.
One personal holiday of choice per year, excluding on-call staff.
403(b) retirement plan with a 100% company match on the first 4% of employee contributions, subject to a five-year vesting schedule; minors are ineligible for the match.
On-demand pay through Dayforce Wallet.
Company-paid Employee Assistance Program.
Grants through Wesley Community Foundation for qualifying employees’ emergency assistance and educational advancement.
50% food and beverage discount at Wesley bistros and marketplaces.
Employee recognition and rewards platform, Inspire, with points redeemable for merchandise, gift cards, cash cards, tickets, travel, and other experiences.