Seasonal Catering Support Admin

Subway • Shelton, CT

2d • Hybrid

About The Position

The Seasonal Catering Support Administrator handles inbound phone orders for Subway’s holiday catering program with TJX brands (TJ Maxx, Marshalls, HomeSense, HomeGoods, and Sierra). The administrator enters orders into the ordering system and recommends suitable catering options to customers. This is a temporary contract position running from November 10, 2026, through January 8, 2027. The schedule is Monday through Friday, 8:30 AM–5:00 PM, with four days onsite in Shelton, Connecticut, and flexibility to work 9:30 AM–6:00 PM as business needs require.

The role also involves resolving customer issues, keeping accurate order and interaction records, updating customer information, and supporting other catering and non-traditional projects during downtime. Actual pay depends on job-related factors including skills, education, training, credentials, qualifications, role scope and complexity, geographic location, performance, and working conditions. Applicants must be currently authorized to work in the country where the position is based.

Requirements

• High school diploma or equivalent.
• One to two years of experience in customer service, sales, or order-taking.
• Strong verbal and written communication skills and a professional manner on calls and in email.
• Customer service skills, including the ability to handle complaints empathetically.
• Strong attention to detail and organizational skills.
• Problem-solving ability and good time management in a high-volume, deadline-driven season.
• Sales-minded approach and comfort making recommendations.
• Comfort navigating multiple systems at once, including phone lines, an ordering portal, and email.
• Availability Monday through Friday, 8:30 AM–5:00 PM, with flexibility to work 9:30 AM–6:00 PM as business needs require.
• Currently authorized to work in the country where the position is based.

Nice To Haves

• Call center, catering, or food service experience.

Responsibilities

• Answer incoming customer calls, take catering orders, and accurately enter them into the ordering portal.
• Learn the catering program and its offerings, recommend appropriate options to customers, and follow up as needed.
• Use phone lines, the ordering portal, email, and internal resources to provide accurate, complete information while following appropriate tools, processes, and procedures.
• Resolve customer issues quickly and handle complaints with empathy and clear solutions so franchisees retain the sale and customer.
• Maintain complete documentation of every order and interaction, and update customer information in the database as needed.
• Support other catering and non-traditional projects during downtime.
• Perform additional responsibilities that may apply.

What This Job Offers

• Education Level: High school or GED