ADMIN SUPPORT

Goodwill Industries of Lane & South Coast Counties & Alaska•Eugene, OR

1d•$16 - $19•Onsite

About The Position

Provide clerical, administrative, and logistical support to assigned departments or work areas, including Workforce Development, Job Connections, Human Resources, Operations, and Retail. The position is located at the Seneca Job Connections campus. The employee maintains general knowledge of Goodwill Industries policies, procedures, and mission, and helps provide a respectful, welcoming environment through friendly, inclusive customer service to people in person and by phone. The role staffs the front desk, answers and routes calls, greets visitors, enters data, orders supplies, updates records and reports, and performs general administrative duties. It also provides information, resources, support, and guidance to internal and external customers who interact with Goodwill offices, facilities, job sites, and satellite offices. The employee may assist with program logistics and events, maintain an orderly workspace, and perform light housekeeping. Work may be in an office or warehouse environment and can involve a fast-paced workload and short deadlines.

Requirements

At least one year of experience in a clerical or administrative support role.
High school diploma or equivalent.
Valid state-appropriate driver's license and an insurable driving record; insurability requires being at least 21 and no older than 79.
Proficiency in Microsoft Outlook, Word, Excel, and database systems.
Excellent verbal and written communication skills and the ability to communicate effectively with a diverse customer and employee population.
Fluency in spoken, read, and written English.
Basic math and analytical skills.
Ability to work a flexible schedule and all hours of operation as needed.
Ability to operate office machinery effectively.
Ability to understand and carry out written, oral, or diagrammatic instructions using common-sense judgment.
Ability to meet the described physical demands, including frequent sitting, standing, walking, bending, twisting, hand use, reaching, and occasional lifting, pushing, pulling, or moving of 10–25 pounds.
Ability to work in an office or warehouse setting, which may involve moderate to loud noise, fluctuating temperatures, and dust.

Responsibilities

Staff the front desk, answer and route calls, greet and direct walk-in visitors, enter data, order supplies, and complete assigned administrative projects.
Provide professional, respectful, and kind customer service.
Promote and uphold Goodwill’s Mission, Vision, and Values, and promote Goodwill and Job Connection services to applicants and people seeking services.
Coordinate and maintain vocational resources and referral information as needed.
Maintain logs, worksheets, graphs, charts, tracking systems, lists, and other resources as needed.
Provide clerical and administrative support to assigned departments and program areas.
Accurately enter relevant data and records into appropriate databases and maintain confidentiality.
Assist with logistics, including setup and cleanup of meetings, events, rooms, and work areas.
Update and maintain reports, databases, and correspondence.
Keep workspaces and lobby areas clean, orderly, and organized, including cleaning high-touch surfaces and performing light housekeeping as needed.
Follow Goodwill and department policies and procedures, meet productivity standards and deadlines, and work scheduled hours.
Provide support independently and as part of a team, fostering cooperation, collaboration, transparency, and trust.
Read and interpret forms, safety rules, operating and maintenance instructions, and procedure manuals; follow written and verbal instructions.
Operate office equipment, including a multi-line phone, computer, fax machine, and copy machine.
Drive a personal or company vehicle in the course and scope of the job as required.