Order Entry Admin I

Roxtec Inc • Tulsa, OK

2d

About The Position

The Order Entry Admin is responsible for accurately entering, maintaining, and supporting customer orders from receipt through fulfillment. This role serves as a key point of contact for customers and internal teams, ensuring order details are complete, updates are handled timely, and customer inquiries are addressed professionally. The position works closely with Shipping, Production, Warehouse, Logistics, and Order Entry teams to support order prioritization, fulfillment timelines, return processing, and a high level of customer service.

Requirements

• High school diploma or equivalent.
• Minimum of two years’ experience in order entry or customer service.
• Exceptional attention to detail and the ability to enter and verify high volumes of data accurately while minimizing errors.
• Strong organizational and time management skills, including the ability to prioritize competing tasks, adapt to shifting priorities, provide backup support, and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills and a customer-focused approach to resolving issues, managing expectations, and interacting professionally with internal teams and external customers.
• Effective cross-functional collaboration skills with Sales, Shipping, Production, and Warehouse teams.
• Problem-solving and critical thinking ability, with a proactive approach to identifying discrepancies, resolving order issues, and preventing downstream errors.
• Ability to manage complex order scenarios, including changes, cancellations, backorders, and expedited requests.
• Proficiency with order processing systems, Microsoft Office, and general computer applications.
• Ability to handle customer and order information professionally, accurately, and with appropriate confidentiality.
• Ability to identify process inefficiencies and suggest practical improvements.
• Ability to wear PPE as needed.
• Physical ability to stand or walk frequently, sit continuously, squat or kneel occasionally, bend occasionally, perform fine manipulation occasionally, reach outward occasionally, reach above shoulder occasionally, drive occasionally, and lift, carry, push, or pull up to 50 lbs occasionally.

Nice To Haves

• ERP experience.
• Basic understanding of shipping processes, delivery terms, and shipping services.
• International shipping experience.

Responsibilities

• Work closely with Shipping, Production, and Warehouse teams to support order prioritization, fulfillment timelines, and customer service.
• Enter and maintain customer orders in the company’s order processing system, ensuring shipping methods, special markings, specifications, and other details are complete and correct.
• Review and verify order information and update or change existing orders to support accurate, timely fulfillment.
• Create shop orders and purchase requisitions as required to fulfill customer orders.
• Provide customers with order status updates, tracking information, and parts availability by phone and email.
• Complete regular warehouse rotations, generating invoices and pick lists for daily orders, including documents requested by customers.
• Provide backup support for the phone system as needed.
• Monitor the RMA inbox, prioritize return requests, and enter replacement orders to resolve mis-shipments, damage, or shortages.
• Perform other Order Entry and Logistics activities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED