System Admin & Service Desk_ Bilingual (English/ Korean)

Woongjin • Plano, TX

2d

About The Position

WOONGJIN INC. is seeking a bilingual (English/Korean) System Admin & Service Desk professional to provide service desk and customer support, system administration, data analysis, AI-driven automation, and continuous process improvement. The role includes performing basic to intermediate system administration tasks for Jira, MSP+, and web systems; managing users and access; maintaining system configurations, workflows, and processes; investigating issues and escalating them as needed; and using prompt engineering to create, optimize, and maintain AI-assisted workflows. The position also supports QA and system failure issue improvement using an Agile mindset, and involves coordinating with U.S.-based teams and Korea-based headquarters.

Requirements

• Fluent written and verbal communication skills in both English and Korean.
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with U.S.-based teams and Korea-based headquarters.
• 5+ years of experience in one or more of the following areas: Service Desk/Help Desk Operations, IT Operations or Application Support, or System Administration.

Nice To Haves

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field is preferred.
• Experience with Jira or other ticketing/workflow management systems is preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, scripting, or similar technologies.

Responsibilities

• Provide service desk and customer support.
• Perform basic to intermediate system administration for Jira, MSP+, and web systems.
• Manage users and access.
• Maintain system configurations, workflows, and processes.
• Investigate issues and escalate them when necessary.
• Conduct data analysis using Excel, KPI metrics, and reporting.
• Use AI-driven automation and AI-assisted development.
• Apply prompt engineering to create, optimize, and maintain AI-assisted workflows.
• Support continuous process improvement, including on QA and system failure issues.
• Troubleshoot user issues and coordinate with multiple stakeholders.
• Communicate or make presentations for clients in English and Korean.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours

What This Job Offers

• Job Type: Full-time
• Career Level: Senior