System Admin & Service Desk(Korean Bilingual)
About The Position
The System Admin & Service Desk professional provides service desk and customer support, performs basic to intermediate system administration for Jira, MSP+, and web systems, and supports data analysis using Excel, KPI tracking, and reporting. The role includes AI-driven automation and AI-assisted development, as well as continuous process improvement with an Agile mindset to address QA and system failure issues. Responsibilities include user and access management, system configuration, workflow and process maintenance, issue investigation, and escalation. The position also requires using prompt engineering techniques to create, optimize, and maintain AI-assisted workflows. The role is based in Plano, Texas, and is a one-year contract.
Requirements
- Fluent written and verbal communication skills in both English and Korean.
- Ability to work effectively with U.S.-based teams and Korea-based headquarters.
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- 5+ years of experience in one or more of the following areas: service desk/help desk operations, IT operations or application support, or system administration.
Nice To Haves
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation solutions using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, scripting, or similar technologies.
Responsibilities
- Provide service desk and customer support.
- Perform basic to intermediate system administration tasks, including user and access management.
- Maintain system configurations, workflows, and processes.
- Investigate issues and escalate them as needed.
- Support data analysis using Excel, KPI tracking, and reporting.
- Develop AI-driven automation and support AI-assisted development.
- Apply continuous process improvement using an Agile mindset to address QA and system failure issues.
- Use prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
- Support users, troubleshoot issues, and coordinate with multiple stakeholders.
- Communicate and make presentations to clients in English and Korean.
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What This Job Offers
Education Level
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