System Admin & Service Desk(Korean Bilingual)

SBT Global•Plano, TX

About The Position

The System Admin & Service Desk role combines service desk and customer support with system administration, data analysis, AI-driven automation, and continuous process improvement. The position supports Jira, MSP+, and web systems, with responsibilities spanning basic to intermediate system administration, user and access management, system configuration, workflow and process maintenance, issue investigation, and escalation. It also involves analyzing data in Excel and preparing KPI reports, addressing QA and system failure issues using an Agile mindset, and using prompt engineering to create, optimize, and maintain AI-assisted workflows. The role requires communication and coordination with U.S.-based teams and Korea-based headquarters, as well as fluent English and Korean communication for client discussions and presentations. The position is based in Plano, Texas, pays approximately $6,035.92 per month (DOE), and has a one-year contract period.

Requirements

At least 5 years of experience in one or more of the following: service desk/help desk operations, IT operations or application support, or system administration.
Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Fluent written and verbal communication skills in both English and Korean.
Ability to work effectively with U.S.-based teams and Korea-based headquarters.

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field.
Experience with Jira or other ticketing/workflow management systems.
Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, scripting, or similar technologies.

Responsibilities

Provide service desk and customer support.
Perform basic to intermediate system administration, including user and access management.
Configure systems and maintain workflows and processes.
Investigate issues and escalate them as needed.
Analyze data using Excel and prepare KPI reports.
Support Jira, MSP+, and web systems.
Address QA and system failure issues through continuous process improvement using an Agile mindset.
Use prompt engineering to create, optimize, and maintain AI-assisted workflows.
Coordinate with multiple stakeholders, including U.S.-based teams and Korea-based headquarters.
Communicate with and make presentations for clients in English and Korean.