System Admin & Service Desk_ Bilingual (English/ Korean)

Woongjin, Inc•Plano, TX

3d•$70,000 - $75,000

About The Position

WOONGJIN INC. is seeking a bilingual (English/Korean) System Admin & Service Desk professional to provide service desk and customer support, system administration, data analysis, and AI-driven automation. The role supports Jira, MSP+, and web systems, and involves using an Agile mindset to improve processes related to quality assurance and system failures. The position performs basic to intermediate system administration, including user and access management, system configuration, workflow and process maintenance, issue investigation, and escalation. It also leverages prompt engineering to create, optimize, and maintain AI-assisted workflows, and uses data from Excel, KPIs, and reporting to support operations. The role coordinates with U.S.-based teams and Korea-based Headquarters and communicates with clients in English and Korean.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
At least 5 years of experience in one or more of the following: Service Desk / Help Desk Operations, IT Operations or Application Support, or System Administration.
Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
Fluent written and verbal communication skills in both English and Korean.

Nice To Haves

Experience with Jira or other ticketing/workflow management systems.
Understanding of web-based applications and system integrations.
Experience building lightweight automation solutions using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, scripting, or similar technologies.

Responsibilities

Provide service desk and customer support.
Perform system administration for Jira, MSP+, and web systems.
Conduct data analysis using Excel, KPIs, and reporting.
Support AI-driven automation and AI-assisted development.
Continuously improve processes using an Agile mindset, particularly for QA and system failure issues.
Perform basic to intermediate system administration, including user and access management.
Configure systems and maintain workflows and processes.
Investigate issues and escalate them as needed.
Use prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Support users, troubleshoot issues, and coordinate with multiple stakeholders.
Work with U.S.-based teams and Korea-based Headquarters.
Communicate with or make presentations to clients in English and Korean.