Account Coordinator Jobs

About The Position

Requirements

• Profess faith in Jesus Christ, possess a strong personal Christian commitment, and be committed to SNU’s mission to make Christlike disciples through higher education in a Christ-centered community.
• Understand the importance of diversity, inclusion, and equity.
• Be a team player and able to have fun.
• Have strong verbal and written communication skills, including a pleasing telephone presence.
• Be able to prioritize multiple demands in a fast-paced work environment.
• Have strong interpersonal, problem-solving, and customer service skills.
• Be a self-starter with good time-management skills.
• Be able to work under pressure and meet deadlines.
• Be able to work independently.
• Be able to provide quality customer service.
• Have working knowledge of related computer technology.
• Have organizational skills.

Nice To Haves

• Financial aid awarding experience.
• Accounts receivable experience.
• Bachelor’s degree.
• Higher education experience.
• Experience with Laserfiche document imaging software.
• Experience with Ellucian’s Colleague ERP software.
• Minimum of two years of related work experience and/or relevant training.

Responsibilities

• Counsel and advise students about financial aid, tailoring information to each student’s needs and circumstances.
• Keep students and families accountable to the payment arrangements they have made with the university.
• Collect and analyze student financial data to determine aid eligibility and make awards within federal, state, donor, and institutional guidelines.
• Evaluate documentation or information about unusual or mitigating circumstances, and exercise judgment in making exceptions to the prescribed process, including adjustments to costs, contribution, need, or dependency status.
• Help prepare and present information about federal financial aid, scholarships, employment, and grants to campus groups, high school students, and parents.
• Analyze system-generated reports, including grades, enrollment status, and award status, to verify students’ continued compliance and eligibility for aid.
• Notify students of changes in award eligibility and explain alternatives for addressing them.
• Work with students, lenders, employers, donors, guarantee agencies, and staff to resolve issues.
• Provide timely follow-up with students, families, and colleagues.
• Maintain regular office hours unless otherwise arranged with the area supervisor.
• Meet awarding goals set by the supervisor.
• Cross-train in Traditional and PGS (Professional & Graduate Studies) financial aid and work where needed based on office needs.
• Perform additional duties as assigned.

Benefits

• Family health insurance plan with shared cost.
• Long-term disability.
• Dental insurance.
• Group life insurance.
• Retirement matching.
• Tuition remission.
• Vacation.
• Sick leave.
• Personal days.
• Holidays.