Service Account Coordinator

Alphabe Insight Inc•Birmingham, AL

2d•$46,000 - $51,000

About The Position

NextShinning is seeking a detail-oriented and proactive Service Account Coordinator to support client accounts and daily service operations. The role coordinates communication between clients and internal teams, helps ensure requests are handled efficiently and information remains accurate, and contributes to a professional and consistent client experience. It is suited to someone who is organized, dependable, comfortable managing multiple priorities, and interested in developing customer service and account management skills.

Requirements

Strong communication and interpersonal skills.
Excellent organization and time-management abilities.
Professional and customer-focused approach.
Strong attention to detail.
Ability to manage multiple tasks and priorities effectively.
Comfortable working independently and as part of a team.
Problem-solving mindset and willingness to take initiative.
Ability to learn new systems, processes, and tools.
Strong written and verbal communication skills.
Reliable, adaptable, and committed to delivering quality service.

Responsibilities

Serve as a point of contact for assigned client accounts and service-related requests.
Coordinate communication between clients and internal departments.
Assist with account updates, documentation, scheduling, and follow-up activities.
Maintain accurate and organized client and account information.
Track open requests and help ensure timely resolution.
Respond professionally to client questions and concerns.
Support the preparation of reports, account information, and service documentation.
Identify opportunities to improve the client experience and internal processes.
Collaborate with team members to maintain high service standards.
Manage multiple priorities while maintaining accuracy and attention to detail.