Account Service Coordinator

Elevance Health • Walnut Creek, CA

13d • Hybrid

About The Position

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The Account Service Coordinator is responsible for providing advanced customer service representation for accounts.

Requirements

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
• Sales license may be required.
• Travels to worksite and other locations as necessary.

Nice To Haves

• Health insurance or employee benefits experience preferred.
• Microsoft Excel and PowerPoint experience preferred.
• Virtual presentation and client communication experience preferred.
• Bilingual Spanish a plus.

Responsibilities

• Interprets and supports plan benefit design.
• Resolves complex claims, benefit, and enrollment issues.
• Makes routine account visits.
• Coordinates open enrollment meetings, renewal process and training sessions; and on-site facility visits.

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution
• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level