Account Service Coordinator (onsite)

Concordance Healthcare Solutions Careers•Tucson, AZ

8d•Onsite

About The Position

Concordance Healthcare Solutions is seeking a full-time Account Service Coordinator for the Tucson Medical Center, AZ location. This role is responsible for managing assigned accounts, including regular meetings, independent decision-making on pricing and service, and overseeing projects and issues for customers, sales territories, Account Managers, and Sales Directors. The company emphasizes its guiding principles of financial stewardship, accountability, forward thinking, aligned relationships, and an inclusive culture, aiming to positively impact lives through dynamic supply chain solutions for the healthcare continuum.

Requirements

Bachelor's Degree or higher in Business or a related field or equivalent combination of education and experience.
Previous experience in Customer Service, Inside Sales or other project supporting role in similar business setting.
Knowledge of inventory management and order processing systems.
Proven experience in a sales support, customer service, or inside sales role (minimum of 3 years).
Strong organizational and project management skills with the ability to prioritize tasks effectively.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and familiarity with CRM tools like Salesforce or HubSpot.
Exceptional communication skills, both written and verbal, with experience presenting to large groups.
Analytical mindset with the ability to assess and interpret complex data.
Successfully pass a pre-employment (post-offer) background check and drug screening.

Responsibilities

Develop relationships and excellent lines of communication with all supporting Concordance functional areas/departments such as Sales, Customer Service, Contracts, Purchasing and Operations, as needed to complete a project and/or resolve an issue.
Strong management of all aspects of the territory business including sales mix, expense reduction and pricing.
Liaison between customer service, sales team and operations.
Manage all aspects and hold ultimate responsibility of new customer conversion projects in assigned region.
Coordinate and oversee product line conversions that may take place for current customers.
Complete business review reports including the analysis of the report data and provide findings and recommendations to both Account Managers and our customers in areas such as quality assurance, fill rate findings, nonstock purchase analysis, non-contract spend and various other areas as needed.
Complete detailed analysis of backorder reports providing accurate ETA’s and explanation for backordered items when necessary to determine true cause of fill rate results and ways to improve this performance indicator.
Help to manage inventory (slow moving/dead stock) as it relates to the customers located in the assigned region so that decisions can be made on the disposition of the product inventory in question.
Manage product mix for their customers and other customers within the assigned region to make recommendations on Dyad/our preferred labels and our Preferred Providers where possible.
Directly manage equipment quotes and bids and/or work with our Equipment Sales team to finalize bid process.
Run system generated reports and create variations of reports to meet the needs of our customers and Account Managers.
Regular on-site visits with customers directly assigned to them or within their region.
Attend customer meetings (on-site at Concordance facility or at customer location) and trade shows as deemed necessary.
Reviewing and correcting price discrepancies/issues when necessary.
Position will involve both travel/customer visits along with “inside” support.
Other duties as assigned.