Account Coordinator - 9 am to 6 pm - Thursday - Sunday Shift (Government Services) - Phoenix, AZ

BlueGrace Logistics•Phoenix, AZ

26d•Hybrid

About The Position

The Government Services Account Coordinator owns day-to-day operational execution for BlueGrace’s federal, state, and municipal freight accounts. The role works a Thursday–Sunday schedule from 9 a.m. to 6 p.m. Arizona time and includes weekend coverage for open USPS loads and bounce recoveries, helping ensure uninterrupted service for time-sensitive government freight. Reliability, compliance, precise execution, and personal accountability are essential. The coordinator manages load coverage and carrier recoveries; builds and maintains a vetted carrier network; oversees award go-lives and lane operations; monitors shipment visibility and resolves exceptions; and maintains accurate shipment, equipment, tender, and compliance records. The role also produces operational reporting and communicates with customers, carriers, internal teams, and leadership.

Requirements

High school diploma or GED.
Clear, confident verbal and written communication skills, including the ability to represent the account to carrier partners under pressure.
Strong data-entry accuracy and attention to detail.
Ability to manage multiple competing priorities, including active recovery situations, in a fast-paced environment.
Dependability, self-direction, and accountability while working extended weekend hours.
Proficiency in Microsoft Office Suite and ability to learn new systems and technology platforms quickly.
Availability to work Thursday–Sunday on-site with consistent schedule adherence.

Nice To Haves

One to two years of experience in logistics, freight operations, or supply chain; motivated entry-level candidates from any background are also encouraged to apply.
Experience managing freight exceptions, load coverage, or carrier recovery situations in a time-sensitive environment.
Familiarity with TMS platforms, carrier portals, or visibility tools such as FourKites and project44.
Associate’s or bachelor’s degree in Supply Chain, Business, or a related field.

Responsibilities

Monitor open USPS load assignments during Thursday–Sunday shift hours and secure qualified, compliant carrier coverage before pickup windows close.
Identify uncovered or at-risk loads and conduct carrier outreach to protect service commitments and on-time performance.
Recover loads rejected, dropped, or lost by an original carrier by rapidly sourcing replacement coverage.
Coordinate with carrier network contacts, dispatch teams, and internal operations during recoveries; keep customers and leadership informed.
Document load coverage and recovery actions accurately in the TMS, and escalate unresolved or contract-critical situations to Government Services leadership with context and recommended action.
Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts.
Maintain carrier performance and compliance scorecards, conduct periodic carrier check-in calls, and address performance gaps.
Maintain accurate carrier contact records, equipment data, and driver information in the TMS.
Support trailer pool management processes and related technology tools.
Own award go-lives end-to-end, coordinating internal teams and carrier partners to operationalize new lanes.
Track tendered volumes, shipment cadence, and award commitments against contractual obligations, proactively flagging deviations.
Maintain route guides, facility records, and shipper and consignee contact information across customer sites.
Monitor real-time and autonomous shipment tracking through FourKites and project44.
Resolve daily operational exceptions promptly and escalate when shipments or carrier relationships are at risk.
Follow up with carriers to obtain PODs, invoices, and required supporting documentation within required timeframes.
Maintain accurate shipment, equipment, and tender records across government customer accounts.
Apply customer-specific KPIs and reporting requirements to daily operational decisions.
Generate and distribute operational reports and lane performance summaries as required.