Account Coordinator - 8 am to 5 pm - Thursday - Sunday Shift (Government Services) - Riverview, FL

BlueGrace Logistics • Riverview, FL

26d • Onsite

About The Position

The Government Services Account Coordinator manages day-to-day freight operations for federal, state, and municipal accounts. The position works a Thursday–Sunday extended shift and provides weekend coverage for open USPS loads and bounce recoveries, helping keep time-sensitive government shipments on track. The role requires dependable, precise execution, strong compliance practices, and ownership in a fast-paced operational environment.

The coordinator manages load coverage and carrier recoveries, builds and maintains carrier capacity, supports award go-lives and lane operations, and monitors shipment visibility and exceptions. The role also maintains accurate shipment and carrier records, follows customer-specific KPIs and reporting requirements, and produces operational reports for account and management teams.

Requirements

• High school diploma or GED required.
• Available to work on-site Thursday–Sunday and adhere consistently to the schedule.
• Clear, confident verbal and written communication skills, including the ability to communicate with carrier partners under pressure.
• Strong data-entry accuracy and attention to detail.
• Ability to manage multiple competing priorities, including active recovery situations, in a fast-paced environment.
• Dependable and self-directed, with strong personal accountability.
• Proficiency in Microsoft Office Suite and ability to learn new systems and technology platforms quickly.

Nice To Haves

• One to two years of experience in logistics, freight operations, or supply chain; motivated entry-level candidates from any background are also encouraged to apply.
• Experience managing freight exceptions, load coverage, or carrier recovery situations in a time-sensitive environment.
• Familiarity with TMS platforms, carrier portals, or shipment visibility tools such as FourKites and project44.
• Associate's or bachelor's degree in Supply Chain, Business, or a related field.

Responsibilities

• Monitor and manage open USPS load assignments during Thursday–Sunday shift hours and secure qualified, compliant carrier coverage before pickup windows close.
• Identify uncovered or at-risk loads and conduct carrier outreach to secure capacity, prioritizing service commitments and on-time performance.
• Recover loads rejected, dropped, or lost by the original carrier by sourcing replacement coverage quickly.
• Coordinate recoveries with carriers, dispatch contacts, and internal operations; keep customers and leadership informed.
• Record load coverage and recovery activity accurately in the TMS and escalate unresolved or contract-critical situations to Government Services leadership.
• Build and maintain a dedicated network of vetted, high-performing truckload carriers.
• Maintain carrier performance and compliance scorecards, conduct periodic carrier check-in calls, and address performance gaps.
• Maintain accurate carrier contact records, equipment data, and driver information in the TMS.
• Support trailer pool management processes and related technology tools.
• Coordinate award go-lives across internal teams and carrier partners to ensure new lanes are operational from day one.
• Track tendered volumes, shipment cadence, and award commitments against contractual obligations, and flag deviations proactively.
• Maintain route guides, facility records, and shipper and consignee contact information across customer sites.
• Monitor real-time and autonomous shipment tracking through FourKites and project44.
• Identify and resolve operational exceptions promptly and escalate proactively when shipments or carrier relationships are at risk.
• Follow up with carriers to collect proof of delivery, invoices, and required supporting documentation within required timeframes.
• Maintain accurate shipment, equipment, and tender records across government customer accounts.
• Apply customer-specific KPIs and reporting requirements to daily operational decisions.
• Generate and distribute operational reports and lane performance summaries as required by account and management teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED