Government Services Capacity Representative - Riverview, FL

BlueGrace Logistics•Riverview, FL

3d•Onsite

About The Position

The Government Services Capacity Representative is the truckload procurement owner for BlueGrace's government freight, including USPS. The role ensures open loads are covered, recovers freight when carriers fail to meet service requirements, and develops dedicated carrier capacity for contract lanes. It also supports tracking and service updates for in-transit trips. This hands-on position has a direct impact on mission-critical freight reliability and account profitability, in an environment where contractual reliability and compliance are essential. The representative sources, books, and confirms truckload capacity with vetted carriers; develops carrier relationships and dedicated capacity aligned with awarded lanes; monitors carrier and lane performance; and identifies capacity risks before service is affected. The role also handles shipment visibility, operational exceptions, internal and customer status updates, customer-specific KPIs and compliance standards, and collection of required shipment documentation. The position is based in the office on a set schedule, with occasional evening or weekend support for time-sensitive loads.

Requirements

High school diploma or GED.
Strong negotiation and relationship-building skills, including the ability to recruit, vet, and manage carrier partners.
Clear, confident verbal and written communication skills; comfortable serving as the voice of the account to carrier partners.
Strong attention to detail and data accuracy.
Ability to manage competing priorities with urgency in a fast-paced, high-volume environment.
Proficiency in Microsoft Office Suite and ability to learn and navigate new systems and technology platforms.
Availability to work in the office on a set schedule, with occasional evening or weekend support for time-sensitive loads.

Nice To Haves

1–2 years of experience in truckload brokerage, carrier sales, or freight procurement; motivated candidates with strong logistics aptitude are encouraged to apply.
Familiarity with TMS platforms, load boards, carrier portals, or visibility tools such as FourKites and project44.
Associate's or Bachelor's degree in Supply Chain, Business, or a related field.

Responsibilities

Cover all open Government Services loads by sourcing, booking, and confirming truckload capacity with vetted carriers.
Recover loads promptly when a carrier fails on service to protect on-time delivery and customer relationships.
Document service-failure causes and share carrier performance feedback with the account team.
Maintain accurate load, carrier, and rate information in the TMS.
Recruit, onboard, and build lasting relationships with carriers aligned to awarded contract lanes.
Coordinate with Account Coordinators and Rate & Carrier Management to align capacity with award commitments, tendered volumes, and lane requirements.
Maintain carrier contact records, equipment data, and lane preferences, and track carrier acceptance and performance on dedicated lanes.
Identify capacity gaps early and flag lanes at risk before service is affected.
Assist with tracking and service updates for in-transit trips using visibility tools such as FourKites and project44.
Identify and resolve operational exceptions quickly, escalating proactively when a shipment or carrier relationship is at risk.
Provide timely, accurate status updates to internal teams, account coordinators, and customers as needed.
Learn and apply customer-specific KPIs, service requirements, and government compliance standards to carrier and load decisions.
Collaborate with the Account Coordinator, Rate & Carrier Management, and After Hours teams to hand off open loads and time-sensitive issues.
Follow up with carriers to collect PODs, invoices, and required supporting documentation within required timeframes.