Financial Services Account Coordinator

SOUTHERN NAZARENE UNIVERSITY•Bethany, OK

24d•Onsite

About The Position

The Financial Services Account Coordinator evaluates students’ financial needs using documentation and personal interviews, and counsels them about financial aid eligibility under government and institutional regulations and guidelines. The coordinator also helps ensure students and families follow the payment arrangements they have made with the university. This is a full-time, hourly, non-exempt staff position based at the Bethany Campus in Bethany, Oklahoma. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, with travel of up to 25%. The role receives supervision and work assignments from a designated supervisor; other unit staff may also provide work direction.

Requirements

Profess faith in Jesus Christ, possess a strong personal Christian commitment, and be committed to SNU’s mission to make Christlike disciples through higher education in a Christ-centered community.
Understand the importance of diversity, inclusion, and equity.
Be a team player and able to have fun.
Have strong verbal and written communication skills, including a pleasing telephone presence.
Be able to prioritize multiple demands in a fast-paced work environment.
Have strong interpersonal, problem-solving, and customer service skills.
Be a self-starter with good time-management skills.
Be able to work under pressure and meet deadlines.
Be able to work independently.
Be able to provide quality customer service.
Have working knowledge of related computer technology.
Have organizational skills.

Nice To Haves

Financial aid awarding experience.
Accounts receivable experience.
Bachelor’s degree.
Higher education experience.
Experience with Laserfiche document imaging software.
Experience with Ellucian’s Colleague ERP software.
Minimum of two years of related work experience and/or relevant training.

Responsibilities

Counsel and advise students about financial aid, tailoring information to each student’s needs and circumstances.
Keep students and families accountable to the payment arrangements they have made with the university.
Collect and analyze student financial data to determine aid eligibility and make awards within federal, state, donor, and institutional guidelines.
Evaluate documentation or information about unusual or mitigating circumstances, and exercise judgment in making exceptions to the prescribed process, including adjustments to costs, contribution, need, or dependency status.
Help prepare and present information about federal financial aid, scholarships, employment, and grants to campus groups, high school students, and parents.
Analyze system-generated reports, including grades, enrollment status, and award status, to verify students’ continued compliance and eligibility for aid.
Notify students of changes in award eligibility and explain alternatives for addressing them.
Work with students, lenders, employers, donors, guarantee agencies, and staff to resolve issues.
Provide timely follow-up with students, families, and colleagues.
Maintain regular office hours unless otherwise arranged with the area supervisor.
Meet awarding goals set by the supervisor.
Cross-train in Traditional and PGS (Professional & Graduate Studies) financial aid and work where needed based on office needs.
Perform additional duties as assigned.