Beauty Account Coordinator - Shiseido
About The Position
The Beauty Account Coordinator serves as the sales advocate and category or brand expert for Cosmetics in assigned stores and brands. The role elevates the store experience through extensive product knowledge, training, excellent customer service, and collaboration with store partners. It directs consistent execution, identifies business opportunities, leads Beauty events, and cultivates continuous learning among Beauty colleagues. The coordinator empowers associates to become beauty experts and supports multi-brand selling across the floor. The position involves analyzing business results, communicating priorities and strategies to store and division teams, supporting store growth, planning and executing events, and partnering with vendors and corporate teams. It also includes coaching and training support, store visits, competitive observation, onboarding and recruiting support, and maintaining dependable attendance. Travel is required 50% of the time. Other duties may be assigned.
Requirements
- Bachelor’s degree or equivalent work experience in a related field.
- 3–5 years of management experience in a retail store, preferably in beauty.
- Effective written and verbal communication skills, including drafting reports and communications and presenting to management and internal and external business partners.
- Ability to interpret technical documents, including safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
- Ability to travel 50%.
- Ability to meet physical requirements including heavy lifting, constant moving, standing and reaching; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders; and possibly reaching above eye level.
- Requires close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- Retail management experience in beauty.
Responsibilities
- Analyze store, category, brand, and product results to identify opportunities that drive sales and achieve goals.
- Communicate priorities, strategies, and direction to division and store teams through written, in-person, and virtual methods.
- Collaborate with Regional Merchandise Execution, Beauty Field Directors, store partners, vendors, and corporate teams to support store growth and execution.
- Lead and participate in corporate, promotional, vendor launch, and virtual events; plan and execute local events and conduct post-event analysis.
- Prepare for, participate in, and follow up on store visits and pre-season planning meetings; plan visits to support store growth.
- Direct, observe, and assess execution against national guidelines and standards, including planograms, fixture placement, and visual or collateral standards.
- Identify execution opportunities and take ownership of corrective solutions.
- Visit competitors, assess competitive opportunities, and communicate findings to central and regional teams.
- Encourage forward-thinking strategies and challenge the status quo.
- Reinforce excellent service, selling, customer-centric behavior, and multi-brand selling among Beauty Advisors and associates.
- Work with Beauty Managers of Sales & Customer Service and Counter Managers to establish coaching priorities.
- Promote customer acquisition and clientelling using MyClient to strengthen customer relationships and loyalty.
- Support training, monitor colleague engagement, ensure completion of education requirements, and align product training with vendor and corporate partners.
- Recognize store team performance during visits and connect brand success with the overall growth of the Beauty department.
- Support onboarding of Beauty Leaders and Beauty Advisors.
- Support Store Leadership in hiring and recruiting Beauty team members for the assigned brand.
- Maintain regular and dependable attendance and punctuality.
- Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
