Beauty Account Coordinator - Clinique

Macy's•Schaumburg, IL

About The Position

The Beauty Account Coordinator serves as the cosmetics category and brand expert for assigned stores and brands, advocating for sales growth and an elevated store experience. The role uses product knowledge, training, customer service, and collaboration with store partners to support consistent execution and identify business opportunities. It also leads Beauty event strategy and execution and cultivates continuous learning among Beauty colleagues, empowering associates to become beauty experts and support multi-brand selling across the floor. Other duties may be assigned.

Requirements

3–5 years of management experience in a retail store, preferably in beauty.
Effective written and verbal communication skills, including drafting reports and communications, presenting to management and internal and external business partners, and interpreting technical documents.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to travel 50%.
Ability to meet the physical demands of the position, including heavy lifting, frequent movement, standing, reaching, and lifting at least 30 pounds.
Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Bachelor’s degree or equivalent work experience in a related field.

Responsibilities

Analyze store, category, brand, and product business results to identify opportunities to drive sales and achieve goals.
Communicate priorities, strategies, and direction to Division and store teams through written, in-person, and virtual methods tailored to the audience.
Collaborate with Regional Merchandise Execution, Beauty Field Directors, and store partners to support store growth.
Lead and participate in corporate, promotional, vendor launch, and virtual events; plan local events and conduct post-event analysis.
Prepare for, participate in, and follow up on store visits and pre-season planning meetings; partner with stores on in-person and virtual visits.
Develop collaborative vendor relationships and communicate priorities and needs.
Direct, observe, and assess execution against national guidelines and standards, including planograms, fixture placement, and visual or collateral requirements.
Work with corporate, store, and vendor partners to align local execution with national guidelines; identify opportunities and own corrective solutions.
Visit competitors, evaluate competitive opportunities, and communicate findings to central and regional teams.
Encourage forward-thinking strategies and challenge the status quo.
Promote excellent customer service and selling by reinforcing a customer-centric culture among Beauty Advisors.
Work with Beauty Managers of Sales & Customer Service and Counter Managers to set departmental coaching priorities.
Focus leaders on customer acquisition and clientelling using MyClient to strengthen client relationships and loyalty.
Support colleague training, monitor engagement, and ensure completion of education requirements and learning.
Support vendor partnerships and coordinate with corporate teams to ensure product training educates store teams and improves selling techniques.
Recognize store team performance during visits and connect brand success with overall Beauty department growth.
Support onboarding of new Beauty Leaders and Beauty Advisors.
Support Store Leadership with hiring and recruiting Beauty team members at the assigned brand.
Maintain regular and dependable attendance and punctuality.
Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement