Beauty Brand Expert - Shiseido, Quaker Bridge Mall - Full Time

Macy's•Lawrenceville, NJ

1d•Onsite

About The Position

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as a product educator and beauty enthusiast, creating personalized routines, demonstrating trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. Using a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. You set a positive example by preparing the counter, staying informed about sales goals, new launches, top-performing products, and beauty trends, and supporting colleagues. On the floor, you welcome customers, build relationships, maintain a shoppable and visually appealing space, and help ensure testers, signage, pricing, and displays meet brand standards. You model collaboration, help the team communicate loyalty benefits, and work to achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. The position includes physical activity such as talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. It also requires close vision, color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Sound judgment and passion for the beauty industry.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze sales results across daily, weekly, monthly, seasonal, and annual periods, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Coach fellow Beauty Advisors, support teammates, and lead by example.
Prepare and maintain a polished, organized, customer-ready beauty counter and shoppable space.
Help maintain clean, well-stocked testers, current signage and pricing, and displays that reflect brand standards.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice