Beauty Brand Expert - Lancome, Dayton Mall - Full Time

Macy's•Dayton, OH

1d•Onsite

About The Position

The Beauty Brand Expert at Macy’s is the authority for the assigned brand, responsible for driving sales, elevating the customer experience, and leading with product expertise and enthusiasm. The role provides personalized beauty consultations, educates customers and colleagues about products and trends, and helps customers build routines that meet their needs. The Beauty Brand Expert coaches fellow Beauty Advisors, builds client relationships through outreach and follow-up, and collaborates with store leadership and vendor partners to carry out brand strategies, events, and training. The role also analyzes sales performance, identifies opportunities to improve results, and maintains brand standards in a fast-paced, goal-driven environment. Day-to-day work includes reviewing sales goals and product information, welcoming and assisting customers, keeping the counter clean, stocked, organized, and visually appealing, and supporting merchandising updates. The Beauty Brand Expert models collaboration and excellent service, encourages loyalty engagement, and helps the team achieve individual and store results. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular and punctual attendance. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Coach fellow Beauty Advisors and lead by example through exceptional service and product knowledge.
Keep the beauty counter polished, organized, clean, stocked, and visually appealing.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.