Beauty Brand Expert - Shiseido, Quaker Bridge Mall - Full Time
About The Position
As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast by creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. The role includes delivering personalized consultations, developing clients through outreach and follow-up, reviewing business performance, planning and executing events, maintaining brand standards, collaborating with vendors and store partners, resolving customer concerns, and educating the team about products and trends. The position requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.
Requirements
- Must understand and communicate effectively with customers, co-workers, and supervisors.
- Must read and understand employment policies and safety rules and procedures in English.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Sound judgment and a passion for the beauty industry.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales performance, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns in a professional, customer-first manner.
- Stay informed on new launches, best-sellers, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment with strong attention to detail.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Inspire teamwork, coach fellow Beauty Advisors, and lead by example through service and product knowledge.
- Keep the beauty counter polished, organized, shoppable, and aligned with brand standards.
- Support merchandising updates and maintain clean, well-stocked testers and current signage and pricing.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
