Beauty Account Coordinator - Shiseido

Macy's • Peabody, MA

3d • $51,590 - $85,910

About The Position

The Beauty Account Coordinator serves as an advocate for sales and a category and brand expert in Cosmetics for assigned stores and brands. The role elevates the store experience through product knowledge, training, best-in-class customer service, and collaboration with store partners. The coordinator identifies business opportunities, drives consistent store execution, leads Beauty events, and fosters continuous learning among Beauty colleagues. The role also empowers Beauty associates to become beauty experts and supports multi-brand selling across the floor. Other duties may be assigned.

Requirements

• Bachelor’s degree or equivalent work experience in a related field; candidates with either are encouraged to apply.
• 3–5 years of management experience in a retail store, preferably in beauty.
• Effective written and verbal communication skills, including drafting reports and communications, presenting to management and business partners, and interpreting technical documents.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to meet the position’s physical demands, including heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 pounds; stooping, kneeling, crouching, and climbing ladders; and potentially reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Travel required: 50%.

Nice To Haves

• Retail management experience in beauty.

Responsibilities

• Analyze store, category, brand, and product business results to identify sales-driving opportunities and achieve goals.
• Communicate priorities, strategies, and direction to Division and store teams through written, in-person, and virtual methods.
• Collaborate with Regional Merchandise Execution, Beauty Field Directors, store partners, vendors, and corporate teams to support store growth and align priorities.
• Lead and participate in corporate, promotional, vendor launch, local, and virtual events; plan and execute local event strategies and conduct post-event analysis.
• Prepare for, participate in, and follow up on store visits and pre-season planning meetings, including in-person and virtual visits.
• Direct, observe, and assess store execution against national guidelines and standards, including planograms, fixture placement, and visual or collateral requirements; identify opportunities and implement corrective solutions.
• Visit competitors, evaluate competitive opportunities, and communicate findings to central and regional teams.
• Encourage forward-thinking strategies and challenge the status quo.
• Demonstrate and drive excellent service and selling by reinforcing a customer-centric culture among Beauty Advisors.
• Work with Beauty Managers of Sales & Customer Service and Counter Managers to set department coaching priorities.
• Focus leaders on customer acquisition through clientelling using MyClient to strengthen client relationships and loyalty.
• Support training for store colleagues, monitor engagement, and ensure completion of education requirements and learning.
• Support vendor partnerships and ensure product training is relevant and helps store teams improve selling techniques.
• Recognize store team performance and connect brand success with overall Beauty department growth.
• Support onboarding of new Beauty Leaders and Beauty Advisors.
• Support Store Leadership in hiring and recruiting Beauty team members for the assigned brand.
• Maintain regular and dependable attendance and punctuality.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager