Account Coordinator - 9 am to 6 pm - Thursday - Sunday Shift (Government Services) - Phoenix, AZ
About The Position
The Government Services Account Coordinator owns day-to-day operational execution for BlueGrace’s federal, state, and municipal freight accounts. The position works a Thursday–Sunday schedule from 9 a.m. to 6 p.m. Arizona time and provides critical weekend coverage for open USPS loads and bounce recoveries, helping maintain uninterrupted service for mission-critical government freight. The role requires reliability, compliance, precise execution, and ownership in a time-sensitive operational environment. The coordinator manages load coverage and recovery, develops carrier capacity, supports award go-lives and lane operations, monitors shipment visibility and exceptions, and maintains accurate reporting and compliance records. The position is hybrid according to the job summary; the qualifications also specify availability to work Thursday–Sunday on-site.
Requirements
- High school diploma or GED.
- Dependable and self-directed, with strong personal accountability and consistent adherence to the Thursday–Sunday schedule.
- Clear, confident verbal and written communication skills, including the ability to represent the account to carrier partners under pressure.
- Strong data-entry accuracy and attention to detail.
- Ability to manage multiple competing priorities in a fast-paced environment, including active recovery situations.
- Proficiency in Microsoft Office Suite and ability to learn new systems and technology platforms quickly.
- Availability to work Thursday–Sunday on-site, with consistent schedule adherence required.
Nice To Haves
- 1–2 years of experience in logistics, freight operations, or supply chain; motivated entry-level candidates from any background are also encouraged to apply.
- Experience managing freight exceptions, load coverage, or carrier recovery in a time-sensitive environment.
- Familiarity with TMS platforms, carrier portals, or visibility tools such as FourKites and project44.
- Associate's or Bachelor's degree in Supply Chain, Business, or a related field.
Responsibilities
- Monitor and manage open USPS load assignments during Thursday–Sunday shift hours, securing qualified and compliant carrier coverage before pickup windows close.
- Identify uncovered or at-risk loads and conduct carrier outreach to secure capacity, prioritizing service commitments and on-time performance.
- Manage bounce recoveries by sourcing replacement coverage for loads rejected, dropped, or lost by the original carrier.
- Coordinate recoveries with carrier networks, dispatch contacts, and internal operations; keep customers and leadership informed.
- Document load coverage and recovery actions accurately in the TMS, and escalate situations beyond resolution capacity or involving contract-critical shipments.
- Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts.
- Maintain carrier performance and compliance scorecards, conduct periodic carrier check-in calls, and address performance gaps.
- Maintain accurate carrier contact records, equipment data, and driver information in the TMS.
- Support trailer pool management processes and related technology tools.
- Own award go-lives end-to-end, coordinating internal teams and carrier partners to make new lanes operational from day one.
- Track tendered volumes, shipment cadence, and award commitments against contractual obligations, and proactively flag deviations.
- Maintain route guides, facility records, and shipper and consignee contact information across customer sites.
- Monitor real-time and autonomous shipment tracking through FourKites and project44 to maintain visibility on in-transit government freight.
- Identify and resolve daily operational exceptions, escalating proactively when a shipment or carrier relationship is at risk.
- Follow up with carriers to collect PODs, invoices, and required supporting documentation within required timeframes.
- Maintain accurate shipment, equipment, and tender records across government customer accounts.
- Learn and apply customer-specific KPIs and reporting requirements to daily operational decisions.
- Generate and distribute operational reports and lane performance summaries as required by account and management teams.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
