Account Logistics Coordinator

Shearer Companies•College Township, PA

10d

About The Position

The Account Logistics Coordinator works directly with clients and shipping entities to ensure equipment is allocated and shipments are scheduled, tracked, and delivered to the customer's satisfaction. The role requires independent judgment and decision-making when coordinating custom shipping arrangements that are important to the company's success. The position includes responsibility for account and client relationships, transaction costs, inventory procurement, shipment documentation, carrier coordination, and resolving shipment issues. The coordinator follows projects through completion and supports compliance with the company's Quality System and applicable customer and ISO 13485 standards.

Requirements

Ability to acquire required TSA certification.
Strong organizational skills.
Detail-oriented.
Ability to multitask.
Bachelor of Science degree in a related field, or an equivalent combination of education and experience.
Two years of experience in an office environment, with an emphasis on customer service and support.
Excellent oral and written communication skills.
Proficiency in Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.

Responsibilities

Ensure inventory in various warehouses is correct and available for allocation.
Schedule pickups or deliveries with appropriate carriers and provide concise location and date/time instructions.
Manage account and client relationships.
Manage costs within client transactions.
Enter instructions into the system and ensure paperwork reaches the appropriate individual to track shipment progress.
Procure inventory to fulfill orders.
Communicate with shipping agents to answer questions, ensure proper inventory handling and packing, and confirm shipping instructions.
Conduct site inspection or preparation, usually by phone.
Negotiate rates with carriers and agents within specified guidelines.
Resolve damaged or lost item issues and delayed shipments, and use logistics judgment to help prevent such issues.
Verify documents and pricing before processing them for payment.
Follow up with all involved parties until each project is complete.
Be accountable for each assigned project.
Prepare client House Waybills for rating.
Perform other duties as assigned by management.
Comply with the Quality System throughout contract performance and order fulfillment, supporting product quality, cost control, and corrective action processes.