Logistics Account Coordinator

WM•Houston, TX

9d•Onsite

About The Position

The Logistics Account Coordinator ensures excellent customer service through accurate, timely order processing and supports the domestic and international movement of recycled materials. The role coordinates with customers, internal departments, vendors, and freight partners to meet customer needs, maintain business relationships, and resolve shipment and service issues. It is the first point of contact for general customer inquiries and requires availability during working hours of 7:30 AM–4:30 PM CST. The coordinator monitors customer inventories and production needs, arranges equipment and freight, tracks shipments, manages shipment documentation and billing, and helps resolve material downgrades and rejections. The position supports service and operational goals, works with sales representatives and managers, and may provide direction or support to less experienced Customer Service Representatives.

Requirements

High school diploma or GED (accredited).
Two years of relevant work experience in a customer service role.
Experience with Microsoft Office; basic Excel skills required.
Work experience requiring use of a computer.
Must be able to live and work in the U.S.

Responsibilities

Communicate with customers to monitor inventories, anticipate production needs, and schedule equipment for moving waste by-products.
Arrange and negotiate third-party freight costs when needed, using WM-approved carriers to ensure timely customer pickups.
Monitor and maintain shipment status in the computer system.
Respond promptly to customer complaints and investigate and resolve shipment issues for vendors and customers.
Contact customers to arrange deliveries and communicate shipment delays or information needed to set up deliveries; initiate carrier and railroad traces for proof of delivery when needed.
Review pricing with Sales and Marketing.
Develop working relationships with vendors, customers, and outside freight carriers.
Prepare required shipment documentation, which may include export documents for overseas mills.
Contact customers to support timely, accurate invoicing; record and prepare vendor payments under contracted terms; ensure correct freight and special-charge billing; and issue debits and credits as needed.
Resolve waste-material downgrades and rejections by working directly with customers and vendors, gathering and processing cost information, and negotiating pricing to minimize impact, with account-manager approval.
Coordinate services with other supervisors and managers and keep them informed as issues arise.
Maintain a knowledgeable, enthusiastic, and positive attitude that supports customer and employee confidence and reflects WMRA's desired professional image.
Attend and contribute to periodic meetings to support favorable working relationships, morale, productivity, and efficiency.
Provide the direct supervisor with timely feedback about service failures, customer complaints, and other matters requiring attention.
Provide timely and accurate responses to customer requests for order status and product information.
Meet or exceed call-center service and operational goals, including productivity, quality, and timeliness.
Collaborate with sales representatives to meet customer service expectations and develop solutions for smooth material movement.
Complete other special projects and tasks as assigned.
May provide direction or support to less experienced Customer Service Representatives.