Account Logistics Coordinator

Shearer Companies•State College, PA

About The Position

The Account Logistics Coordinator works directly with clients and shipping entities to ensure equipment is allocated and shipments are scheduled, tracked, and delivered to the customer's satisfaction. The role requires independent judgment and decision-making when coordinating custom shipping arrangements that are important to the company's success. The position operates in an office environment and involves occasional travel. It has no supervisory responsibilities. The coordinator is expected to support the company's Quality System and help ensure products and services meet company standards, customer expectations, and the ISO 13485 International Standard.

Requirements

Ability to acquire TSA certification.
Strong organizational skills.
Attention to detail.
Ability to multitask.
Bachelor of Science degree in a related field, or an equivalent combination of education and experience.
Two years of experience in an office environment with an emphasis on customer service and support, or an equivalent combination of education and experience.
Excellent oral and written communication skills.
Proficiency in Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.

Responsibilities

Ensure inventory in various warehouses is correct and available for allocation.
Schedule pickups or deliveries with appropriate carriers and provide concise instructions about location and required date and time.
Manage account and client relationships.
Manage costs within client transactions.
Enter shipment instructions into the system and ensure paperwork reaches the appropriate individual to track shipment progress.
Procure inventory to fulfill orders.
Communicate with shipping agents to answer questions, ensure proper handling and packing of inventory, and confirm shipping instructions.
Conduct site inspections or preparation, usually by phone.
Negotiate rates with carriers and agents within specified guidelines as needed.
Resolve issues such as damaged or lost items and delayed shipments, and use sound logistics judgment to help avoid such issues.
Verify documents before processing payment to ensure pricing is correct.
Follow up with all involved parties until each project is complete.
Maintain accountability for each assigned project.
Prepare client House Waybills for rating.
Perform other duties as assigned by management.
Support the Quality System, including compliance throughout contract performance and order fulfillment, and contribute to product quality, cost control, and corrective actions.