Account Coordinator - 8 am to 5 pm - Thursday - Sunday Shift (Government Services) - Riverview, FL
About The Position
The Government Services Account Coordinator owns day-to-day operational execution for BlueGrace’s federal, state, and municipal freight accounts. The role works a Thursday–Sunday schedule and provides weekend coverage for open USPS loads and bounce recoveries to help maintain uninterrupted service for mission-critical government freight. Reliability, compliance, precise execution, and personal accountability are essential. The coordinator covers loads, sources replacement carriers when shipments are rejected or dropped, and coordinates with carrier partners, dispatch contacts, internal operations, customers, and leadership. The role also supports carrier network and capacity management, award go-lives and lane operations, shipment visibility and exception resolution, and government-account reporting and compliance. Work is performed on-site in Riverview, Florida.
Requirements
- High school diploma or GED.
- Clear, confident verbal and written communication skills, including the ability to represent the account to carrier partners under pressure.
- Strong data-entry accuracy and attention to detail.
- Ability to manage multiple competing priorities in a fast-paced environment, including active recovery situations.
- Dependability, self-direction, and personal accountability for an extended weekend schedule.
- Proficiency in Microsoft Office Suite and ability to learn and navigate new systems and technology platforms quickly.
- Availability to work on-site Thursday through Sunday with consistent schedule adherence.
Nice To Haves
- One to two years of experience in logistics, freight operations, or supply chain.
- Motivated entry-level candidates from any background are encouraged to apply.
- Experience managing freight exceptions, load coverage, or carrier recovery in a time-sensitive environment.
- Familiarity with TMS platforms, carrier portals, or visibility tools such as FourKites and project44.
- Associate's or Bachelor's degree in Supply Chain, Business, or a related field.
Responsibilities
- Monitor and manage open USPS load assignments during Thursday–Sunday shift hours, securing qualified and compliant carriers before pickup windows close.
- Identify uncovered or at-risk loads and conduct carrier outreach to secure capacity, prioritizing service commitments and on-time performance.
- Manage bounce recoveries by sourcing replacement coverage for loads rejected, dropped, or lost by the original carrier.
- Coordinate recoveries with carrier network contacts, dispatch, internal operations, customers, and leadership; communicate status and escalate critical situations with context and recommended actions.
- Document load coverage and recovery actions accurately in the TMS.
- Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts.
- Maintain carrier performance and compliance scorecards and conduct periodic carrier check-in calls to review KPIs and performance gaps.
- Maintain accurate carrier contacts, equipment data, and driver information in the TMS.
- Support trailer pool management processes and related technology tools.
- Own award go-lives end-to-end, coordinating internal teams and carrier partners to operationalize new lanes.
- Track tendered volumes, shipment cadence, and award commitments against contractual obligations and proactively flag deviations.
- Maintain route guides, facility records, and shipper and consignee contact information across customer sites.
- Monitor real-time and autonomous shipment tracking through FourKites and project44.
- Identify and resolve daily operational exceptions and proactively escalate shipments or carrier relationships at risk.
- Follow up with carriers to collect PODs, invoices, and required supporting documentation within required timeframes.
- Maintain accurate shipment, equipment, and tender records across government customer accounts.
- Learn and apply customer-specific KPIs and reporting requirements to daily operational decisions.
- Generate and distribute operational reports and lane performance summaries as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
