Warehouse Manager Jobs

About The Position

Requirements

• Bachelor’s degree or an equivalent combination of relevant education and professional experience.
• At least 5 years of supervisory, service delivery, operations, or support-management experience.
• At least 3 years of enterprise application, end-user, Help Desk, or technical support experience.
• Experience managing multi-channel user support, incident management, service request management, escalation, SLA monitoring, and customer communications.
• Experience coordinating support across technical teams, business users, external vendors, and customers in a complex enterprise environment.
• Experience managing vendor dependencies, third-party integrations, operational escalations, and data-exchange/interface support.
• Experience with enterprise ticketing/ITSM, collaboration, documentation, and reporting platforms.
• Strong written and verbal communication skills, including the ability to explain technical and operational issues to users, vendors, technical teams, customers, and leadership.
• Experience developing operational procedures, training materials, user documentation, knowledge articles, job aids, and performance reporting.
• Knowledge of identity and access management, information security, audit readiness, documentation controls, and enterprise support processes.
• Ability to analyze operational trends and recurring service issues, coordinate corrective actions, and improve service delivery.

Nice To Haves

• Experience with Azure DevOps or comparable ITSM/ticketing tools, SharePoint, Microsoft 365, business intelligence/reporting tools, and managed file-transfer solutions.
• Experience supporting public-sector healthcare, Medicaid, CHIP, health data, or government technology programs.
• Experience supporting enterprise data warehouses (EDW), analytics platforms, reporting environments, data integration, or complex data ecosystems.

Responsibilities

• Lead day-to-day EDW end-user and vendor support, including Help Desk operations, incident and service request management, access and provisioning, training, documentation, and vendor support.
• Oversee support for State and authorized third-party users, including intake, triage, assignment, escalation, follow-up, and issue resolution.
• Ensure Help Desk and ticket-management activities meet SLAs, priority definitions, response requirements, escalation procedures, and contractual expectations.
• Manage and improve support processes across EDW applications, reporting and analytics tools, data access, authentication, file-transfer services, and other enterprise data services.
• Coordinate vendor onboarding and interface support, including connectivity, access, data-exchange and file-transfer requirements, testing dependencies, operational readiness, issue tracking, and escalation.
• Partner with application, infrastructure, security, reporting, data, technical, and business teams to route and manage support requests through resolution.
• Monitor service performance, support trends, recurring incidents, and operational issues; drive corrective actions and continuous service improvement.
• Communicate with users, vendors, customer stakeholders, and internal teams about incidents, service interruptions, processing delays, access issues, and operational dependencies.
• Oversee user documentation, knowledge articles, job aids, training materials, support procedures, and knowledge-management content, keeping resources current and accessible.
• Coordinate user onboarding, identity and access management, role-based access, authentication, and application provisioning with security and application administrators.
• Support user-access reviews, audit readiness, compliance activities, and operational evidence collection related to EDW support and access processes.
• Monitor inbound and outbound data exchanges and coordinate resolution of file delivery, connectivity, data-processing, integration, and vendor-related issues.
• Partner with customer project, contract, security, technical, and business stakeholders on operational reporting, SLA performance, issue resolution, risk management, and continuous improvement.
• Use Azure DevOps, SharePoint, and approved systems of record to maintain traceability of requests, documentation, decisions, and operational evidence.

Benefits

• Health and welfare benefits, including health insurance coverage and voluntary dental and vision programs.
• Retirement savings plan.
• Employee discounts on merchandise, services, travel, and more.
• Career growth and advancement opportunities.
• Paid training and access to learning platforms.
• Paid time off, including paid holidays and PTO or vacation and/or sick time.
• Potential bonus or incentive eligibility based on business need.
• Life and disability insurance.