Branch Manager - Warehouse Operations (HME)

WVU Medicine

About The Position

The Branch Manager is responsible for the overall leadership, operational performance, and financial success of a Home Medical Equipment (HME) branch. The role oversees warehouse operations, inventory management, delivery coordination, customer service, and administrative functions. It ensures compliance with healthcare regulations, company policies, accreditation standards, and safety requirements while providing service to patients, referral sources, healthcare providers, caregivers, and customers. The Branch Manager leads branch personnel, manages operational efficiency, and supports business growth initiatives. The role directs daily branch operations and workflow; oversees warehouse receiving, storage, inventory control, order fulfillment, and delivery preparation; manages branch budgets and performance metrics; and ensures safety, regulatory compliance, and quality service. It also coordinates with intake and clinical staff to prepare orders for fulfillment and monitors equipment, vehicles, and facility maintenance needs.

Requirements

High school diploma or equivalent and four years of supervisory or direct warehouse management experience, or an associate degree in Business, Healthcare Administration, Logistics, Operations Management, or a related field and two years of supervisory or direct warehouse management experience.
One year of Home Medical Equipment (HME) industry experience.
Strong leadership and people management skills.
Knowledge of warehouse operations, inventory control, and logistics processes.
Understanding of HME operations, reimbursement processes, and regulatory requirements.
Excellent communication, problem-solving, and organizational skills.
Proficiency with Microsoft Office Suite and inventory management systems.
Ability to analyze operational and financial performance metrics.
Strong customer service orientation and relationship management skills.

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, Logistics, Operations Management, or a related field.
Experience leading teams in warehouse distribution, logistics, healthcare operations, or a medical equipment environment.
Experience with inventory control systems, delivery operations, and regulatory compliance.

Responsibilities

Direct daily branch operations across warehouse, inventory, delivery, customer service, and administrative functions.
Ensure efficient workflow and productivity across branch departments; monitor performance and implement improvements to service, quality, and operational efficiency.
Lead branch personnel through coaching, training, performance management, and employee development; foster accountability, teamwork, safety, and customer service.
Oversee staffing, scheduling, productivity, and operational priorities, and coordinate with intake and clinical staff to ensure orders are ready for fulfillment.
Oversee receiving, storage, inventory control, order fulfillment, and delivery preparation.
Maintain accurate inventory records through cycle counts and physical inventories; minimize inventory loss, product damage, and waste.
Ensure products are stored, handled, and distributed according to company standards and regulatory requirements.
Monitor equipment, vehicle, and facility maintenance needs.
Ensure timely and accurate fulfillment of patient and customer orders; resolve service issues professionally and promptly.
Build and maintain positive relationships with referral sources, healthcare providers, patients, and caregivers, and maintain high standards of patient satisfaction and service quality.
Manage branch budgets, expenses, and operational costs; monitor KPIs and financial performance metrics.
Identify opportunities to improve profitability and operational efficiency, and support sales growth and business development efforts.
Ensure compliance with company policies, accreditation standards, healthcare regulations, and applicable federal, state, and local requirements.
Conduct safety meetings, training, and workplace inspections; investigate incidents and implement corrective actions as needed.