Vendor Jobs

About The Position

Requirements

• Highschool Diploma with equivalent experience or associate’s degree (A. A.)
• 1-3 years of experience in facilities coordination, building operations, or related field in a fast-paced environment.
• Valid driver’s license
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to adapt to rapidly changing situations in a fast-paced environment
• Flexibility to work overtime and provide holiday coverage on short notice, as needed
• Self-motivated with the ability to manage multiple tasks with minimal supervision
• Ability to work under pressure, make sound decisions with limited input, and determine when to escalate issues to the Facility Manager, Operations Supervisor, or Operations Manager
• Strong customer service mindset with the ability to maintain a courteous and professional demeanor at all times
• Punctual, reliable, and committed to a strong work ethic
• Demonstrated critical thinking and problem-solving skills
• Strong organizational and time-management abilities
• Professional and respectful in an office environment, demonstrating courtesy and teamwork with coworkers
• Ability to maintain professionalism and positive working relationships in an office setting
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word

Nice To Haves

• CMMS experience preferred

Responsibilities

• Serve as the primary escalation point for Facility Coordinators on complex, high-priority, or unresolved issues, including service calls, vendor delays, and customer concerns.
• Provide functional leadership and day-to-day workflow oversight for Facility Coordinators, including task prioritization and adherence to standard operating procedures.
• Coordinate and oversee the full work order lifecycle within the CMMS system, ensuring timely creation, accurate documentation, approvals, and closure.
• Coach and mentor Facility Coordinators, supporting skill development, CMMS proficiency, customer service standards, and issue-resolution best practices.
• Monitor operational trends and recurring issues; escalate risks, concerns, or process gaps to the Operations Supervisor as appropriate.
• Receive and respond to incoming calls to the LC Help Desk during designated hours, gather required information, and dispatch appropriate resources within required timeframes.
• Create and manage assigned work orders to completion, including follow-up with vendors and internal or external clients.
• Update the CMMS system with work order approvals and communicate approvals to internal facility managers and internal/external vendors.
• Resolve third-party invoices by coordinating with the account team and Accounts Payable to ensure accuracy and timely processing.
• Communicate and coordinate with appropriate stakeholders, including Facility Managers, customers, vendors, and internal teams, as needed.
• Enter, update, and maintain accurate project and service data within customer portals and internal systems.
• Support recurring services and preventative maintenance programs to ensure continuity and compliance.
• Attend internal meetings with Facility Managers, teammates, and leadership to support coordination, alignment, and operational effectiveness.
• Perform other duties as assigned

Benefits

• competitive salary and benefits package