Senior IT Asset Management Administrator
About The Position
The Senior IT Asset Management Administrator serves as a subject-matter expert and operational leader for Encova’s IT Asset Management (ITAM) program. This role provides advanced administration, governance, and optimization of Encova’s ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. The Senior Administrator ensures asset data accuracy, drives lifecycle efficiency, strengthens compliance, and leads cross-functional coordination with Procurement, Finance, Security, End User Computing, and application asset owners. This position is responsible for maturing Encova’s ITAM processes, improving automation, enhancing reporting, and guiding stakeholders through best practices. The ideal candidate brings strong technical depth in ServiceNow ITAM, proven experience improving asset lifecycle operations, and the ability to influence process adoption across teams.
Requirements
- 4–7 years of experience in IT Asset Management, ServiceNow administration, or related IT operations roles.
- Advanced hands-on experience with ServiceNow HAM and SAM modules.
- Strong understanding of IT hardware and software lifecycle processes, governance, and compliance.
- Demonstrated ability to lead cross-functional initiatives and influence process adoption.
- Excellent analytical, documentation, and communication skills.
- Proven ability to maintain high data accuracy and enforce data governance standards.
- Associates degree in technology related field or equivalent experience.
Nice To Haves
- ServiceNow ITAM certifications (HAM Pro, SAM Pro, ITAM Fundamentals).
- Experience designing or improving ITAM workflows, automation, and integrations.
- Familiarity with SCCM/Intune, JAMF, or other endpoint management tools.
- Strong understanding of software licensing models (Microsoft, Adobe, etc.).
- Experience supporting vendor audits, compliance reviews, or IT governance programs.
- Background in procurement, financial analysis, or vendor management related to IT assets.
Responsibilities
- Serve as the primary technical and operational owner of Encova’s ServiceNow HAM and SAM modules.
- Lead configuration improvements, workflow enhancements, and lifecycle automation within ServiceNow ITAM.
- Ensure asset data accuracy through proactive monitoring, reconciliation, and governance controls.
- Partner with ServiceNow platform owners to design scalable, maintainable ITAM solutions.
- Lead integrations between ServiceNow and procurement, inventory, CMDB, and endpoint management systems.
- Provide guidance and mentorship to junior ITAM staff and cross-functional contributors.
- Oversee and optimize the full hardware lifecycle: request, procurement, receipt, deployment, maintenance, recovery, and disposal.
- Track laptops, desktops, peripherals, mobile devices, server compute equipment, network equipment, and other IT assets.
- Coordinate with asset owners, procurement teams, and managed partners to ensure accurate lifecycle documentation, accountability, and compliance.
- Establish and enforce asset tagging standards, stockroom processes, and chain-of-custody controls.
- Lead vendor and partner coordination for asset fulfillment, logistics, and disposal.
- Identify opportunities to reduce hardware loss, improve forecasting, and optimize refresh cycles.
- Lead software entitlement management, license allocation, and compliance oversight within ServiceNow SAM.
- Conduct advanced software reconciliation, optimization analysis, and cost-reduction initiatives.
- Oversee software request workflows, automated fulfillment, and approval governance.
- Monitor unauthorized or unlicensed software usage and coordinate remediation with stakeholders.
- Partner with application asset owners and the Procurement team to ensure compliant, cost-effective software acquisition and lifecycle management.
- Support vendor audits, true-ups, and contract renewals with accurate, audit-ready data.
- Develop and maintain dashboards, KPIs, and reporting for asset inventory, lifecycle health, compliance, and financial impact.
- Lead internal controls, audit support, and regulatory compliance activities related to IT assets.
- Document and refine ITAM processes, SOPs, and governance frameworks to ensure consistent execution.
- Collaborate with Finance on asset valuation, depreciation, budgeting, and cost-allocation strategies.
- Drive cross-functional initiatives to improve asset lifecycle efficiency, reduce risk, and enhance user experience.
- Recommend and implement ITAM best practices, industry standards, and process improvements.
Benefits
- Health, Dental & Vision Insurance
- Company-provided life and income protection plans
- Eligibility to participate in a company incentive bonus program
- 401(k) Retirement Plan - 100% company match up to 7% on annual salary
- Paid Time Off, Paid Holidays, and Floating Holidays
- Flexible Work Arrangements - Hybrid and remote depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
