Vendor Jobs

About The Position

Requirements

• Experience in HR Operations Employee Benefits, ideally in the context of delivering US PEO services.
• Obsessed with providing an excellent customer service experience.
• Strong organizational and time management skills.
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels.
• Ability to work in a fast-paced environment and multi-task effectively across various tech tools.
• You are a manager of one.
• Writes and speaks fluent English.

Nice To Haves

• Experience working remotely is considered a plus.

Responsibilities

• Provide delightful support to Employees and Clients regarding Benefits in multiple areas, including plan attributes (pricing, coverage, claims), enrollment/unenrollment, invoicing/billing, and platform usage (Remote and vendor platforms).
• Process and resolve tickets and escalations in Zendesk/email.
• Execute data-related tasks with care and precision (preparation, entry, download, etc.).
• Help define, detail, and execute Standard Operating Procedures.
• Collaborate closely with the Benefits team and other Remote departments to analyze customer needs and deliver solutions and experiences.
• Provide analytical, administrative, and technical support for maintaining benefits programs to ensure smooth administration of plans and policies.
• Maintain operations process documents and identify automation possibilities to streamline processes.
• Be able to start things up and get things done ('scout to scale').
• Act as an internal and external champion of Remote's values and Benefits team's goals.

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces