IT Communications and Vendor Specialist

Wilson Sonsini Goodrich & Rosati • Palo Alto, CA

6d • Remote

About The Position

The IT Communications and Vendor Specialist develops, executes, and manages internal IT communications strategies supporting technology initiatives, service delivery, and organizational change, while overseeing the vendor management lifecycle for IT vendors. Reporting to the Senior Manager of Programs and Projects, this role connects the Information Technology Department with the broader firm, helping employees stay informed and prepared during technology deployments, system transitions, and IT service updates. The specialist creates clear, audience-appropriate communications across multiple channels, supports change management, and manages the department’s vendor service catalog and related vendor activities. This is a fully remote opportunity.

The position is available in multiple locations. The anticipated hourly pay range is $29.83–$40.36 for Palo Alto, New York, and San Francisco, and $26.97–$36.49 for Austin, Boston, Boulder, Century City, Delaware, Los Angeles, Salt Lake City, San Diego, Seattle, and other locations. Actual base pay depends on factors including qualifications, relevant experience, education, certifications, licenses, and work location. Compensation may include overtime and a discretionary year-end merit bonus based on performance. The firm offers a competitive salary and benefits package.

Requirements

• Exceptional written communication skills, including the ability to produce polished, professional content under deadline pressure.
• Strong prioritization skills and the ability to manage multiple communications workstreams simultaneously.
• Experience with intranet content management and digital communications platforms.
• Strong interpersonal and cross-functional collaboration skills, including the ability to work with IT leadership, attorneys, and firm administration.
• An analytical mindset and the ability to evaluate communications effectiveness and recommend data-driven improvements.
• Organizational agility and the ability to adapt messaging to changing technology landscapes or business priorities.
• Discretion and professionalism in handling confidential or sensitive information consistent with law firm standards.
• Exceptional attention to detail and a focus on continuous improvement.
• Demonstrated experience supporting organizational change management initiatives.
• High proficiency with Microsoft Office Suite, especially Word, PowerPoint, and Outlook.
• Working knowledge of Microsoft SharePoint and Teams for content management and communications distribution.
• Experience with enterprise-level change management.
• Ability to translate complex technical concepts into clear, concise language for non-technical audiences.
• Familiarity with contract lifecycle basics, including renewals, statements of work, service-level agreements, and amendments.
• Bachelor’s degree in English, information technology, business administration, or a related field, or equivalent practical experience.
• At least 5 years of professional communications experience in a technology or professional services environment.

Nice To Haves

• Experience using AI productivity tools, such as Claude.ai or generative AI platforms.
• Advanced Smartsheet experience.
• Law firm experience.

Responsibilities

• Develop and execute internal IT communications plans for technology projects, software rollouts, and system upgrades.
• Draft, edit, and distribute IT announcements, service advisories, maintenance and outage notifications, and executive briefings.
• Manage and maintain IT communication channels, including intranet pages, email distributions, and collaboration platforms.
• Partner with IT stakeholders to craft clear, audience-appropriate messaging for all levels of the organization.
• Coordinate communications with IT management and project teams to align with change management strategies and timelines.
• Assess stakeholder communication needs and develop targeted messaging to promote awareness, adoption, and engagement with technology changes.
• Support the development and delivery of change impact assessments, stakeholder analyses, and readiness reviews.
• Coordinate with department heads, practice group leaders, and other stakeholders to align communications with operational needs.
• Monitor feedback, adoption metrics, and sentiment after IT communications, and adjust messaging strategies as appropriate.
• Maintain an IT communications voice, tone, and brand identity aligned with firm standards.
• Manage an IT communications calendar to plan and schedule communications across department needs.
• Use data and feedback to refine communications and improve the stakeholder experience.
• Use AI communication tools and platforms to enhance content creation, distribution, and analytics.
• Maintain the vendor inventory, including contacts, contract dates, and service descriptions.
• Facilitate monthly vendor business reviews.
• Track contract renewals, notice periods, and expirations, and alert stakeholders in advance.
• Coordinate vendor onboarding, including intake forms, security questionnaires, W-9s, and certificates of insurance.
• Support vendor offboarding, including access removal and the return or destruction of firm data.
• Maintain a centralized repository of contracts, statements of work, amendments, and related documentation.
• Serve as the day-to-day point of contact for vendor management questions and requests.
• Track license counts, entitlements, usage, and renewal timelines.
• Coordinate with IT teams on product roadmaps, release notes, and change notifications.
• Document vendor management procedures, templates, and checklists.

What This Job Offers

• Job Type: Full-time