IT Communications and Vendor Specialist

Wilson Sonsini•San Diego, CA

7d•$27 - $40•Remote

About The Position

The IT Communications and Vendor Specialist develops, executes, and manages internal IT communications strategies supporting technology initiatives, service delivery, and organizational change. Reporting to the Sr. Manager of Programs and Projects, the role serves as a bridge between the Information Technology Department and the broader firm, helping employees stay informed and prepared during technology deployments, system transitions, and ongoing IT service updates. The position also manages the department’s vendor service catalog and related vendor activities across the IT vendor lifecycle. This fully remote position creates clear, audience-appropriate communications across multiple channels, supports change management, and manages vendor records, onboarding and offboarding, contracts, licenses, and related processes. The role is available as a fully remote opportunity.

Requirements

Exceptional written communication skills and ability to produce polished, professional content under deadline pressure.
Strong prioritization skills and ability to manage multiple communications workstreams simultaneously.
Experience with intranet content management and digital communications platforms.
Strong interpersonal skills and ability to collaborate with cross-functional teams, including IT leadership, attorneys, and firm administration.
Analytical mindset and ability to evaluate communications effectiveness and recommend data-driven improvements.
Organizational agility and ability to adapt messaging to changing technology landscapes or business priorities.
Discretion and professionalism when handling confidential or sensitive information consistent with law firm standards.
Exceptional attention to detail and commitment to continuous improvement.
Demonstrated experience supporting organizational change management initiatives.
Proficiency with Microsoft Office Suite, particularly Word, PowerPoint, and Outlook.
Working knowledge of Microsoft SharePoint and Teams for content management and communications distribution.
Experience with enterprise-level change management.
Ability to translate complex technical concepts into clear, concise language for non-technical audiences.
Familiarity with contract lifecycle basics, including renewals, SOWs, SLAs, and amendments.
Bachelor’s degree in English, information technology, business administration, or a related field, or equivalent practical experience.
At least 5 years of professional communications experience in a technology or professional services environment.

Nice To Haves

Experience using AI productivity tools, such as Claude.ai or generative AI platforms.
Advanced Smartsheet experience.
Law firm experience.
Change management experience in a law firm or similarly complex professional services organization.

Responsibilities

Develop and execute internal IT communications plans for technology projects, software rollouts, and system upgrades.
Draft, edit, and distribute IT announcements, service advisories, maintenance and outage notifications, and executive briefings.
Manage IT communications channels, including intranet pages, email distributions, and collaboration platforms.
Partner with IT stakeholders to develop clear messaging for audiences across the organization.
Align communications with change management strategies and project timelines in collaboration with IT management and project teams.
Assess stakeholder communications needs and develop targeted messaging to promote awareness, adoption, and engagement with technology changes.
Support change impact assessments, stakeholder analyses, and readiness reviews.
Coordinate with department heads, practice group leaders, and other stakeholders to align communications with operational needs.
Monitor feedback, adoption metrics, and sentiment after IT communications, and adjust messaging strategies accordingly.
Maintain a consistent IT communications voice, tone, and brand identity aligned with firm standards.
Manage an IT communications calendar to plan and schedule communications.
Use data and feedback to refine communications effectiveness and stakeholder experience.
Use AI communication tools and platforms to support content creation, distribution, and analytics.
Maintain the vendor inventory, including contacts, contract dates, and service descriptions.
Facilitate monthly vendor business reviews.
Track contract renewals, notice periods, and expirations, and alert stakeholders in advance.
Coordinate vendor onboarding, including intake forms, security questionnaires, W-9s, and certificates of insurance.
Support vendor offboarding, including access removal and return or destruction of firm data.
Maintain a centralized repository of contracts, SOWs, amendments, and related documentation.
Serve as the day-to-day point of contact for vendor management questions and requests.
Track license counts, entitlements, usage, and renewal timelines.
Coordinate with IT teams on product roadmaps, release notes, and change notifications.
Document vendor management procedures, templates, and checklists.