Communications and IT Assistant

Diocese of St. Augustine•Jacksonville, FL

About The Position

The Communications and IT Assistant coordinates and publishes parish communications across print and digital platforms, prepares and maintains the weekly parish bulletin, and manages parish social media. The role also assists with routine computer, software, printer, copier, and other office technology needs in coordination with the parish’s IT provider, and provides backup administrative and reception support as needed. The position supports communications with parish ministries and staff, ensuring that materials reflect Catholic teaching, the parish mission, and diocesan branding standards and policies. It also helps maintain parish digital platforms and software, responds to routine inquiries, and welcomes parishioners and guests in a professional and pastoral manner. The role requires flexibility to work evenings and weekends when necessary and to travel and drive a personal vehicle to various diocesan locations.

Requirements

Bachelor’s degree in communications, information technology, computer science, or a related field, or four years of professional experience in a related field.
Proficiency with design tools such as Canva or Adobe Suite; experience managing social media and websites; and proficiency with desktop publishing and media editing software.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, and ability to upload, organize, and maintain files across software applications.
Familiarity with the Church and knowledge of and commitment to Gospel values, Catholic moral and social teachings, and a sound working knowledge of Church hierarchy and structure.
Excellent written and verbal communication skills, including proofreading, editing, and preparing clear and effective communications.
Organizational and attention-to-detail skills, with the ability to manage multiple projects and meet deadlines.
Ability to communicate information clearly and to act patiently, courteously, tactfully, and responsibly.
Ability to present oneself in a positive, professional, sincere, and friendly manner while respecting the rights of others.
Flexibility, innovation, and ability to work independently in a fast-paced, time-critical environment.
Ability to maintain confidential information, exercise good judgment, and work in a team environment.
Ability to respect and value cultural richness and celebrate commonalities and differences among groups.
Valid driver’s license.
Successful completion of a criminal background check and the Protecting God’s Children workshop in accordance with diocesan requirements.
Ability to write reports, business correspondence, and procedure manuals, present information effectively, and respond to questions.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Ability to perform the listed physical activities and regularly lift and/or move up to 20 pounds.
Ability to work evenings and weekends when necessary and travel and drive a personal vehicle to various diocesan locations.

Nice To Haves

Bilingual English/Spanish ability; creating bilingual communications is a significant plus.
Experience with databases, specialized software, and digital communication platforms.

Responsibilities

Maintain and edit the weekly parish bulletin.
Coordinate and maintain parish communications across social media and other digital platforms.
Manage and regularly update parish Facebook and Instagram with engaging, timely, and faith-filled content.
Work with parish ministries to create flyers, signage, and media for activities and upcoming events.
Support communication between the parish, ministries, and staff.
Ensure communications reflect Catholic teaching, the parish mission, and diocesan branding standards and policies.
Plan, schedule, and moderate parish social media content; create photo stories and event recaps.
Assist with parish website updates, electronic communications, and digital display content.
Learn and assist with parish software, communication platforms, and digital display systems, including ParishSOFT, OSV, myParish App, Evangelus, and the eCatholic website.
Assist with routine computer, software, printer, copier, and other office technology needs, communicating with the parish’s IT provider.
Manage multiple projects and responsibilities in a fast-paced work environment.
Provide backup assistance to other staff as needed.
Provide administrative and reception backup, including answering phones, welcoming visitors, directing inquiries, taking and forwarding messages, and notifying staff when they have visitors.
Monitor the designated parish email account and website inquiries, respond to routine questions when appropriate, and forward messages to the appropriate staff member.