IT Communications Technician - Tampa

Maschmeyer Concrete Company • Tampa, FL

13d • Onsite

About The Position

Maschmeyer Concrete Company of Florida is hiring an IT Communications Technician based in the Tampa Bay Region. The technician will provide technical assistance to end users and maintain IT equipment throughout the region as part of a statewide IT team. This is a full-time, in-office position requiring full availability. Project timelines vary and may require weekend, early-morning, or after-hours work to support the business with minimal interruption.

The role provides support through the ticketing system, phone, and email; assembles, deploys, troubleshoots, and maintains computer hardware; and sets up equipment at the main worksite and other locations. The technician diagnoses system and PC failures, tests wired and wireless device connectivity, performs backup procedures and system upgrades, and completes desktop-level hardware and software installation, configuration, and troubleshooting. The role also connects printers, scanners, and copiers; maintains accurate hardware inventory and spare stock; prioritizes and communicates about issues; follows up after resolution; and escalates problems to senior IT staff when necessary.

Maschmeyer Concrete is an American-owned and operated, privately held, family-owned ready-mix concrete and building materials supplier. The company describes its culture as focused on strong customer and team relationships and a superior work atmosphere. It is an Equal Opportunity Employer and a Drug-Free Workplace, participates in E-Verify, and offers an accommodation contact for applicants who need assistance with the application process.

Requirements

• 1–2 years of relevant industry experience.
• Bachelor’s degree or equivalent in information technology, computer science, or a related field.
• Experience working with Microsoft Office Suite.
• Experience working with networking equipment, including routers, switches, and hubs.
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments.
• Previous experience using ticketing systems.
• Valid driver’s license with a driving record that meets company standards.
• Excellent customer service skills.
• Ability to work independently and manage time efficiently while prioritizing tasks, incident requests, and projects.
• Effective written and verbal communication skills.
• Strong critical-thinking and problem-solving skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Full availability for an in-office role, including possible weekend, early-morning, or after-hours project work.

Nice To Haves

• Experience providing technical assistance to end users.
• A+ certification or other related training or certifications.

Responsibilities

• Provide technical assistance in response to requests received through the ticketing system, phone, and email.
• Assemble, deploy, troubleshoot, and maintain computer hardware in user environments.
• Set up equipment onsite and at other locations.
• Diagnose system failures and PC problems using diagnostic utilities; test wired and wireless device connectivity; perform system backups and upgrades.
• Perform desktop-level fixes, including installing and upgrading software, installing hardware, troubleshooting, and configuring systems and applications.
• Connect printers, scanners, and copiers.
• Keep hardware inventory records up to date and ensure spare inventory is stocked and accounted for.
• Prioritize and communicate about issues, perform post-resolution follow-ups, and escalate problems to IT Senior Staff when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level