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About The Position

This role coordinates business and technology recovery and vendor management for assigned business units and processes within Farmers & Merchants State Bank’s Business Continuity Plan (BCP) and Vendor Management Program. The position maintains related documents, policies, procedures, and software platforms and builds trusting relationships with technology and business unit managers. It also provides regional support for hardware and software, working with external vendors as needed for warranty repairs, printer repairs, and software support.

Requirements

  • A bachelor’s degree or other four-year degree, or 3–5 years of experience in a position with a related skill set.
  • 1–3 years of experience developing and testing BCP/DR plans.
  • Basic or working-level understanding of computer networks and server infrastructure.
  • Working knowledge of compliance concepts related to NIST, GLBA, and BCP/DR planning.
  • Ability to read and comprehend legal documents and contracts.
  • Valid driver’s license.

Nice To Haves

  • 3–5 years of banking experience preferred.
  • 1–3 years of vendor management experience preferred.
  • 1–3 years of banking compliance or audit experience preferred.
  • Preferred certifications include Cisco Certified Network Associate, Cisco Certified Technician, CompTIA A+, CompTIA IT Fundamentals, CompTIA Network+, or CompTIA Security+.

Responsibilities

  • Assist in managing internal and external vendor relationships.
  • Use vendor management software to support enterprise-wide due diligence, risk assessment, and ongoing vendor monitoring.
  • Assist with tracking, measuring, reporting, and evaluating vendor performance.
  • Collaborate with IT and operational areas to manage vendor partners effectively and leverage contracts.
  • Monitor and maintain vendor contractual agreements in the software platform; keep documentation current and report at least monthly on items outside vendor policy scope.
  • Maintain the Business Continuity Plan, including Business Impact Analyses, risk assessments, and Business Recovery Plans.
  • Maintain the BCP software platform according to policy criteria and timelines.
  • Report at least monthly on testing activities, results, and deviations from BCP policy or the testing calendar.
  • Assist departments with recovery-plan testing and document the process and results.
  • Coordinate recovery strategies with department team leads, business continuity management groups, application teams, and support teams; ensure testing is prepared and coordinated on schedule and document the process and results.
  • Evaluate department recovery strategies and work with the BCP Manager and department team leads to optimize resiliency for critical functions.
  • Complete compliance-related requirements and ensure corrective action plans are closed within required timeframes.
  • Help resolve audit and examination findings related to the BCP program, policies, procedures, or software.
  • Support department team leaders with BCP plan development and BCP software.
  • Coordinate execution of alternate work-area strategies and provide recovery support during a disaster.
  • Replace outdated equipment and maintain inventory records in Kace, including removing old items, updating moved or reallocated items, and adding newly shipped items.
  • Respond to assigned tickets involving hardware replacements or repairs in the assigned market.
  • Assist in maintaining policies and procedures.
  • Follow applicable bank policies, procedures, and regulatory requirements, including BSA, CTR, AML, OFAC, USA PATRIOT Act, customer identification and due diligence, and reporting suspicious activities to the BSA Department.

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