Regional Support Special

F&M Bank•Archbold, OH

14d

About The Position

This role coordinates business and technology recovery and vendor management for assigned business units and processes within Farmers & Merchants State Bank’s Business Continuity Plan (BCP) and Vendor Management Program. The position maintains related documents, policies, and procedures and builds trusting relationships with technology and business unit managers. The role supports vendor due diligence, risk assessment, ongoing monitoring, vendor performance evaluation, and contract tracking. It also maintains BCP materials and software, supports business impact analyses and risk assessments, coordinates and documents recovery-plan testing, and helps address compliance, audit, and examination findings. Regional support duties include equipment replacement, inventory maintenance, and responding to assigned hardware tickets, with vendor assistance for hardware or software support as needed. The position also follows applicable bank policies, procedures, and regulatory requirements, including requirements related to the Bank Secrecy Act, anti-money laundering, OFAC, the USA PATRIOT Act, customer identification, customer due diligence, and suspicious-activity reporting.

Requirements

A bachelor’s or four-year degree, or 3–5 years of experience in a position with a related skillset.
1–3 years of experience in Vendor Management.
1–3 years of experience developing and testing BCP/DR plans.
Basic or working-level experience or understanding of computer networks and server infrastructure.
Valid driver’s license.
Ability to read and comprehend legal documents and contracts.
Working knowledge of compliance concepts related to NIST, GLBA, and BCP/DR planning.

Nice To Haves

3–5 years of banking experience preferred.
1–3 years of banking compliance or audit experience preferred.
Preferred certifications: Cisco Certified Network Associate, Cisco Certified Technician, CompTIA A+, CompTIA IT Fundamentals, CompTIA Network+, or CompTIA Security+.

Responsibilities

Use vendor management software to support enterprise-wide due diligence, risk assessment, and ongoing vendor monitoring.
Assist with tracking, measuring, reporting, and evaluating vendor performance.
Collaborate with IT and operational areas to manage vendor relationships and make effective use of contracts.
Use software to monitor and maintain contractual agreements with the bank’s vendors.
Keep vendor-platform documentation up to date and report at least monthly on items falling outside vendor-policy scope.
Maintain the bank’s Business Continuity Plan, including the Business Impact Analysis, risk assessments, and Business Recovery Plans.
Maintain the BCP software platform according to policy criteria and timelines.
Report at least monthly on testing activities, test results, and deviations from BCP policy or the testing calendar.
Assist departments with recovery-plan testing and document the process and results.
Coordinate recovery strategies and testing preparation with department team leads, Business Continuity Management Groups, application teams, and support teams; document the process and results.
Evaluate department recovery strategies and work with the BCP Manager and department team leads to improve resiliency for critical functions.
Complete compliance-related requirements and ensure corrective action plans are closed within required timeframes.
Assist with resolving audit and examination findings related to the BCP program, policies, procedures, or software.
Support department team leaders with BCP plan development and BCP software.
Help coordinate alternate-work-area strategy execution and provide recovery support during a disaster.
Replace outdated equipment.
Maintain inventory records in Kace by deleting old items, updating moved or reallocated items, and adding new equipment shipped directly to users.
Respond to assigned market tickets involving hardware replacements or repairs.
Assist with maintaining policies and procedures.
Assist with external-vendor support for hardware and software as needed, including warranty repairs, printer repairs, and possible support for Fiserv or other software.
Follow bank policies, related procedures, and applicable regulatory requirements, including BSA, AML, OFAC, USA PATRIOT Act, customer identification and due-diligence requirements, and suspicious-activity reporting.