Strategic Vendor Operations Leader

GE HealthCare • Chicago, IL

3d • $108,000 - $162,000 • Hybrid

About The Position

The Strategic Vendor Operations Leader delivers accurate and efficient vendor service contract processes, maintains installed-base and vendor service contract data, and drives financial and quality improvements for healthcare systems. The role partners with customers, Field Service, and Service Sales to resolve issues and support customer satisfaction. It manages project planning, coordination, and operations within healthcare systems or facilities, working independently within established policies and subject to review of results.

The position leads vendor service contract execution across implementation, additions, changes, renewals, expirations, and terminations. It advises customers, monitors vendor service levels, coordinates corrective actions, maintains contract and installed-base data in Siebel and Nuvolo CMMS, and works with IT on system improvements. It also analyzes contracts, conducts annual assessments and cost-benefit analyses, reports performance and savings, and independently manages projects and compliance reviews.

Requirements

• Bachelor's degree or at least 5 years of healthcare leadership experience.
• Must reside in the greater Chicagoland area.
• At least 5 years of healthcare technology experience, with demonstrated knowledge of vendor service contracts, service operations, and installed-base data management.
• Proficiency in Microsoft Excel, Word, Outlook, and Access, including analyzing contract data, conducting cost-benefit analyses, and accurately reporting performance and savings.
• Strong customer communication, negotiation, and problem-solving skills to advise stakeholders, resolve contract and service issues, and coordinate vendor corrective actions.
• Ability to manage vendor service contracts across implementation, changes, renewals, and termination while monitoring service levels, coverage, and compliance with contractual obligations, internal policies, and documentation requirements.
• Working knowledge of computerized maintenance management systems (CMMS) and service contract systems, with the ability to maintain data integrity and partner with IT on system improvements.
• Knowledge of Lean Six Sigma principles and ability to apply process improvements that reduce waste, control costs, and improve service quality.
• Proven ability to independently prioritize projects, manage change, influence cross-functional stakeholders, and meet deadlines while balancing competing priorities.
• Legally authorized to work in the United States; GE HealthCare will not sponsor employment visas for this opening.

Responsibilities

• Lead vendor service contract execution, managing scope, timelines, implementation, additions, changes, renewals, expirations, and terminations to maintain coverage.
• Enforce service standards, scheduling, and controls to meet customer needs within financial and commercial parameters and support customer satisfaction.
• Recommend vendors and resolve vendor service contract and service issues beyond established parameters using best practices, cross-functional knowledge, and competitive insights.
• Advise customers on vendor service contracts and relationships; identify financial, quality, and service opportunities and communicate them to build lasting partnerships and consensus on service delivery.
• Monitor vendor service levels, escalate recurring issues, and coordinate corrective actions.
• Execute vendor dispatch, documentation, and service contract processes.
• Maintain accurate installed-base and vendor service contract data in Siebel and Nuvolo CMMS; exchange real-time data to improve forecasting, efficiency, and timely service.
• Design and improve systems with IT, including vendor service contract management.
• Analyze and consolidate customers’ vendor service contracts; deliver annual assessments and cost-benefit analyses.
• Report vendor service contract performance, cost savings, data accuracy, and service improvement outcomes.
• Independently prioritize and execute projects, including assigned small customer projects with limited risk and resources.
• Align customer processes and milestones to implement vendor service contracts successfully.
• Manage risk by monitoring vendor service contract, policy, and documentation compliance and conducting regular alignment and review meetings.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Tuition reimbursement
• May be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives
• Professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager