Strategic National Vendor Operations Specialist
About The Position
The Strategic National Vendor Operations Specialist supports the execution and administration of customer service contracts for assigned national vendor operations. The role manages contract loading, installed base data accuracy, billing support, contract administration, and cross-functional issue resolution. It maintains accurate corrective and planned maintenance records, coordinates vendor services, and supports timely case closure. The position partners with Service Sales, Field Service, internal operations teams, and customers to ensure contracts are entered accurately, billing is completed on time, and customer commitments are met. It focuses on national-level vendors and individual customer support, while coordinating planned and corrective maintenance activities and contributing to process improvements, quality controls, and compliance.
Requirements
- Associate degree in Business Administration, Finance, Marketing, or a related discipline and at least one year of customer service experience; or high school diploma/GED and five or more years of customer service experience.
- High proficiency with Microsoft Office Suite applications, including Word, Outlook, Excel, and Access.
- At least two years of experience working with Microsoft Excel.
- Ability to communicate effectively in the local language.
- Strong customer focus and demonstrated commitment to customer satisfaction.
- Ability to work under pressure, manage competing priorities, and meet deadlines and commitments.
Nice To Haves
- Experience supporting service contracts, order management, billing, installed base data, or contract administration in a healthcare, technology, or field service environment.
- Strong attention to detail and ability to identify data inconsistencies, process gaps, and opportunities for improvement.
- Demonstrated ability to collaborate across functions and communicate clearly with internal stakeholders and customers.
- Comfort working in multiple systems and adapting to evolving tools, processes, and business requirements.
Responsibilities
- Execute and manage customer service contract transactions, including additions, deletions, modifications, verification, and submission prework.
- Support billing accuracy and timely contract-to-billing handoffs for contract, non-contract, ODS, and vendor-related services.
- Maintain installed base and contract data integrity through audits, updates, corrections, and coordination with field teams and customers.
- Maintain customer and vendor equipment modifications at local and national levels while supporting installed base accuracy.
- Oversee operational workflows, including transaction schedules, inactive CMODs, capping defects, warranty conversions, new equipment warranty audits, and open PO reporting.
- Align with expanded Vendor Operations and Contract Management team workflows to improve efficiency.
- Coordinate vendor service activities, including service requests, corrective repair, planned maintenance follow-up and closure, scheduling, OCA management, and local or national vendor contract processes.
- Partner with Service Sales, Field Service, Service Marketing, Commercial Solutions, ASL reviewers, and other stakeholders to resolve billing, contract, process, and data issues.
- Monitor system activity, reporting, and work queues to support service commitments, issue resolution, and operational visibility.
- Identify and support process improvements, standard work, and quality controls to improve consistency, compliance, and customer experience.
- Complete required Quality and Compliance responsibilities, training, reporting, and corrective actions in accordance with GE HealthCare policies and applicable requirements.
- Coordinate vendor on-site support for planned maintenance and corrective maintenance activities.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- May be eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
