Strategic Vendor Operations Leader

GE HealthCare • Chicago, IL

1d • Hybrid

About The Position

The Strategic Vendor Operations Leader delivers accurate, efficient vendor service contract processes, maintains installed base and vendor service contract data, and drives financial and quality improvements for healthcare systems. The role partners with customers, Field Service, and Service Sales to resolve issues and support customer satisfaction. It manages project planning, coordination, and operations within healthcare systems or facilities, working independently within established policies and subject to review of results.

The role leads vendor service contract execution throughout implementation, changes, renewals, expirations, and terminations; monitors vendor performance and compliance; and advises customers on contract relationships and service opportunities. It maintains accurate data in Siebel and Nuvolo CMMS, analyzes contracts and outcomes, reports savings and service improvements, and collaborates with IT on system improvements. The position also independently prioritizes projects and coordinates customer processes and milestones.

Requirements

• Bachelor's degree or a minimum of 5 years of healthcare leadership experience.
• At least 5 years of healthcare technology experience, regardless of education pathway.
• Must reside in the greater Chicagoland area.
• Demonstrated knowledge of vendor service contracts, service operations, and installed base data management.
• Proficiency in Microsoft Excel, Word, Outlook, and Access, with the ability to analyze contract data, conduct cost-benefit analyses, and accurately report performance and savings.
• Strong customer communication, negotiation, and problem-solving skills to advise stakeholders, resolve contract and service issues, and coordinate vendor corrective actions.
• Ability to manage vendor service contracts across implementation, changes, renewals, and termination while monitoring service levels, coverage, and compliance with contractual obligations, internal policies, and documentation requirements.
• Working knowledge of computerized maintenance management systems (CMMS) and service contract systems, with the ability to maintain data integrity and partner with IT on system improvements.
• Knowledge of Lean Six Sigma principles and ability to apply process improvements that reduce waste, control costs, and improve service quality.
• Proven ability to independently prioritize projects, manage change, influence cross-functional stakeholders, and meet deadlines while balancing competing priorities.
• Legally authorized to work in the United States; GE HealthCare will not sponsor employment visas for this opening.

Responsibilities

• Lead vendor service contract execution, including scope, timelines, implementation, additions, changes, renewals, expirations, and terminations, to maintain coverage.
• Enforce service standards, scheduling, and controls to meet customer needs within financial and commercial parameters and support customer satisfaction.
• Recommend vendors and resolve vendor service contract and service issues beyond established parameters using best practices, cross-functional knowledge, and competitive insights.
• Advise customers on vendor service contracts and relationships; identify financial, quality, and service opportunities and communicate them to build lasting partnerships and consensus on service delivery.
• Monitor vendor service levels, escalate recurring issues, and coordinate corrective actions.
• Execute vendor dispatch, documentation, and service contract processes.
• Maintain accurate installed base and vendor service contract data in Siebel and Nuvolo CMMS, and exchange real-time data to improve forecasting, efficiency, and timely service.
• Design and improve systems with IT, including vendor service contract management.
• Analyze and consolidate customers’ vendor service contracts; deliver annual assessments and cost-benefit analyses.
• Report on vendor service contract performance, cost savings, data accuracy, and service improvement outcomes.
• Independently prioritize and execute projects, including assigned small customer projects with limited risk and resources.
• Align customer processes and milestones to successfully implement vendor service contracts.
• Manage risk by monitoring vendor service contract, policy, and documentation compliance; conduct regular alignment and review meetings.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement
• May be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives
• Relocation assistance is not provided

What This Job Offers

• Job Type: Full-time
• Career Level: Senior