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Valet Parking-Garage Valet

VPNE•Boston, MA

About The Position

The Garage Valet Attendant provides customer service by parking and retrieving customers’ vehicles. The role focuses on creating a positive, efficient, safe, and friendly parking experience, making a strong impression through each interaction, and maintaining an organized garage operation. The attendant may also provide information about garage hours, rates, and promotions, perform assigned cleaning duties, and help facilitate the transition at the end of a shift.

Requirements

  • Must be at least 18 years old.
  • Proficient in English, both verbally and in writing; able to read, write, and verbally communicate in English.
  • Able to maintain a friendly demeanor and smile during customer interactions.
  • Upbeat personality, willingness to go the extra mile, and strong work ethic.
  • Ability to move quickly and organize cars efficiently.
  • Ability to stand for long periods.
  • Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
  • Ability to lift a minimum of 50 lbs.
  • Possess a valid driver’s license.
  • Able to pass a criminal background check and RMV check.
  • Ability to build relationships with customers and stay organized.
  • Clean driving record deemed insurable by VPNE’s current insurance provider.

Responsibilities

  • Keep the safety of self and others in mind at all times.
  • Park customers’ vehicles safely and securely in designated spaces, minimizing the potential for accidents.
  • Keep track of keys and vehicles throughout the garage.
  • Provide an exceptional guest experience through positive and friendly interactions.
  • Maintain organization in the operation.
  • Create a positive environment for customers and teammates through an enthusiastic approach to the job.
  • Use professional communication and VPNE-approved language choices.
  • Help facilitate the transition at the end of the shift.
  • Provide information about garage hours, rates, or special promotions upon request.
  • Maintain a neatly groomed appearance and meet uniform standards while on the premises.
  • Perform cleaning duties as assigned.
  • Adhere to the VPNE attendance policy.
  • Follow safety protocols and procedures, wear appropriate safety gear, and promptly report hazards or incidents.
  • Complete damage or accident documentation.

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