Valet Parking Attendant - Charleston, SC
About The Position
The Valet Parking Attendant (Guest Service Associate) welcomes guests and provides friendly, professional, attentive service while safely operating, parking, and retrieving guest vehicles. The role uses technology and point-of-sale systems to log and track vehicles, assists with bell services and luggage storage as needed, and follows traffic safety, vehicle handling, key security, and company procedures. Attendants inspect vehicles and document existing damage and parking locations, safeguard vehicles, keys, and guest property, respond professionally to guest questions and concerns, maintain a clean and safe valet area, and coordinate with teammates and hotel staff to provide a seamless guest experience. The position is based in Charleston, South Carolina, with full-time and part-time options and AM, PM, overnight, weekday, weekend, and holiday shifts. It is non-exempt and pays up to $13.00 per hour plus tips, depending on assigned location. Benefits are available after the applicable 11-month measurement period, subject to eligibility requirements and plan terms. PMC also describes digital tipping, access to a portion of earned wages before payday, and training and development opportunities. The role requires extended standing and walking, running as needed, outdoor work in varying weather, safely entering and exiting vehicles, and potentially bending, reaching, stooping, kneeling, climbing stairs, and lifting or carrying up to 50 pounds while assisting guests with luggage. Sufficient vision, hearing, balance, and coordination are required for safe performance. Reasonable accommodations will be considered and provided as appropriate.
Requirements
- Valid driver's license and an acceptable driving record under PMC's established driving standards.
- Ability to safely operate and park a variety of vehicles.
- Strong customer service and communication skills.
- Professional, courteous, and positive demeanor.
- Dependable, punctual, and accountable work habits.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Exceptional customer service and guest relations skills.
- Strong verbal communication and interpersonal skills.
- Attention to detail, time management, and organization.
- Ability to multitask, prioritize, collaborate, solve problems, and resolve conflicts.
- Dependability, accountability, safety awareness, sound judgment, adaptability, and flexibility.
- Ability to maintain composure and professionalism under pressure.
- Ability to stand and walk for extended periods, run as needed, work outdoors in varying weather, and safely enter and exit vehicles.
- May need to bend, reach, stoop, kneel, climb stairs, and lift and carry up to 50 pounds when assisting guests with luggage.
- Sufficient vision, hearing, balance, and coordination to safely perform essential job functions.
- Successful completion of a background check after a conditional offer of employment.
Nice To Haves
- Previous customer service, hospitality, valet, or parking experience preferred.
- High school diploma or GED preferred.
Responsibilities
- Welcome guests and provide friendly, professional, and attentive service.
- Safely operate, park, and retrieve guests' vehicles.
- Use technology and point-of-sale systems to accurately log and track vehicles.
- Assist guests with bell services and luggage storage as needed.
- Follow traffic safety, vehicle handling, key security, and company procedures.
- Inspect vehicles and accurately document existing damage and parking locations.
- Safeguard guest vehicles, keys, and property while in PMC's care.
- Answer guest questions, address concerns, and provide solutions professionally.
- Maintain a clean, organized, and safe valet area.
- Communicate effectively with teammates, hotel staff, and guests to support a seamless guest experience.
Benefits
- Digital tipping opportunity.
- Access to a portion of earned wages before payday through Daily Pay.
- Training and development opportunities at every level, with opportunities for promotion from within.
- Benefits available after the applicable 11-month measurement period, subject to eligibility requirements and plan terms.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
