Valet Lead - Phoenix, AZ

LAZ Parking Southwest•Phoenix, AZ

About The Position

The Valet Lead oversees the valet operation under the direction of the location Manager, ensuring staff create a welcoming atmosphere for customers and clients and follow operational policies and procedures. The role supervises, mentors, and trains staff; supports daily operations; serves as a primary liaison among clients, management, and staff; and provides first-class customer service. The Valet Lead may work varying hours, including weekends, evenings, nights, holidays, and special events, as needed.

Requirements

High school diploma or GED.
Ability to maintain an acceptable driving record and an unrestricted driver's license.
Strong customer service experience.
Ability to communicate professionally and effectively.
Ability to develop positive rapport with patrons and customers.
Ability to understand and implement operational plans and procedures.
Ability to speak, read, and comprehend English.
Openness to feedback, differing opinions, and other points of view.
Ability to take direction from the company manager responsible for the shift or from other shift valets and team members to support smooth operations and customer satisfaction.
Ability to work alone on a shift or with one or more other valets.
Sense of urgency and timeliness, and ability to seek improvement.
Ability to drive a standard-transmission vehicle and general knowledge of operating various types of motor vehicles.
Willingness to work in heat, wind, snow, rain, and other elements.
Ability to lift, push, and pull at least 50 pounds; stand, walk, and run for extended periods; and bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

Parking operations and/or parking industry experience.

Responsibilities

Ensure staff adhere to rules of conduct, policies, and procedures.
Supervise, mentor, and train staff on day-to-day activities.
Assist in establishing performance standards and recommend and implement procedural changes when necessary.
Serve as a liaison and primary point of contact for clients, operation management, and staff.
Promote good customer relations by providing friendly, helpful, first-class customer service.
Greet and assist customers in a timely and professional manner, ideally using their names.
Resolve customer service issues and questions; process and report customer issues related to accidents or incidents during a shift.
Run reports related to daily revenue, credit cards, garage data, or other information requested by management.
Provide operational technical training as needed.
Respond to correspondence and resolve problems in a timely manner, display a caring attitude, and develop rapport with customers.
Accept monthly and debit payments and process credit cards.
Use the parking revenue control system for basic tasks, including adding or deleting accounts and entering information from monthly applications.
Perform other related duties as assigned by management.

Benefits

Paid training
Growth potential and career development
Medical/Rx
Healthcare financing options, including 0% financing for health-related expenses
Dental
Vision
Life and disability benefits
Supplemental health benefits
One-on-one health coaching and resources
Employee Assistance Program with 24/7 confidential counseling for employees and eligible household members
Smoking cessation program