Valet Guest Service Manager - Dallas, TX

Parking Management Company•Dallas, TX

3d•$50,000 - $70,000•Onsite

About The Position

The Valet Account Manager oversees the daily operations of an assigned hospitality property or parking location. The position is responsible for delivering exceptional client and guest service, supervising employees, managing schedules and labor expenses, monitoring financial performance, maintaining safe operations, and supporting valet services when operationally necessary. The primary objective is to lead a safe, efficient, and guest-focused valet operation while building strong client relationships, developing employees, maintaining financial accountability, and ensuring compliance with company policies, contractual requirements, and applicable laws. The manager is the primary operational contact for the assigned property and supervises assigned employees, including their scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. The role works in indoor and outdoor environments such as hotels, parking facilities, valet lanes, garages, and office areas. It may involve exposure to moving vehicles, traffic, noise, heat, cold, rain, humidity, and other weather conditions. Local or other company-location travel may be required. The schedule is flexible according to account needs and may include evenings, weekends, holidays, and extended hours.

Requirements

High school diploma or equivalent.
Valid driver's license.
Driving record meeting PMC standards for positions involving vehicle operation, including no more than three moving violations during the preceding three-year period.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Ability to meet the position's physical requirements, including standing and walking for extended periods; frequently entering and exiting vehicles; bending, reaching, climbing stairs, and working in parking facilities; and lifting, carrying, pushing, or pulling items weighing up to 50 pounds.
Employment may be contingent upon completion of an applicable motor-vehicle-record review.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment.
Experience managing schedules, payroll, labor expenses, or operating budgets.
Additional education or training in leadership, hospitality, or business management.
Relevant combinations of education, training, and experience will be considered.

Responsibilities

Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met; respond promptly to client questions, concerns, and service issues.
Identify opportunities to improve service quality, client satisfaction, and account performance.
Oversee daily valet and parking operations, prepare schedules, and maintain appropriate staffing levels.
Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards; inspect the operation and implement corrective actions as needed.
Perform or assist with valet duties when needed, including safely parking and retrieving vehicles.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports and identify discrepancies.
Maintain accurate records and submit required reports on time; follow cash-handling, timekeeping, payroll, and recordkeeping procedures.
Work with regional leadership to manage labor costs and operate within approved budgets.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate performance expectations and provide coaching and feedback; address performance and conduct concerns consistently and in coordination with Human Resources.
Promote a respectful, inclusive, and professional work environment and support employee development and internal advancement.
Ensure employees follow company policies, client requirements, and safety procedures.
Update management on staffing, operations, financial performance, client needs, and emerging concerns; communicate with employees, clients, vendors, Human Resources, and other departments.
Respond appropriately to urgent operational matters, attend required meetings, and complete assigned training by established deadlines.
Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices; promptly report incidents and safety concerns and complete required documentation.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required, work a flexible schedule based on account needs, and perform other job-related duties consistent with the position's responsibilities and business needs.

Benefits

Medical, dental, and vision insurance for eligible employees.
401(k) plan.
Supplemental life and critical-illness insurance.
Bonus opportunities based on outlined annual goals; bonuses are not guaranteed.
Paid vacation/PTO.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law.
Company-issued equipment may be provided when applicable.