Tier 1 Help Desk Specialist
BlueWater Federal Solutions • Tullahoma, TN5d
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Tier 1 Help Desk Specialist
BlueWater Federal Solutions•Tullahoma, TN
About The Position
BlueWater Federal is seeking a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB. The role provides client support for issues involving software, networking, and related technologies. It handles incoming phone and email requests, tracks issues in Remedy, collaborates with other departments, and creates or updates user training materials and procedures. The role is available January 2027. Candidates must have an active Secret clearance or be able to obtain one.
Requirements
- Associate degree in computer science or a related field.
- Proficient working knowledge of computer systems, hardware, and software.
- CompTIA Security+ CE certification.
- MTA - Windows Operating System Fundamentals.
- HDI Customer Service Representative certification within 180 days of employment.
- Active Secret clearance or the ability to obtain one.
Responsibilities
- Implement a broad set of technologies.
- Handle phone and email support requests and advocate for resolving client issues.
- Work with other departments to resolve issues and fulfill client requests.
- Recognize, research, isolate, resolve, and follow up on routine user problems.
- Log and track calls using Remedy and maintain detailed notes of customer requests.
- Write or revise user training documents and procedures.
- Evaluate and prioritize incoming requests for assistance from clients experiencing problems with software, networking, and related technologies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
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Frequently Asked Questions
Common questions about Tier 1 Help Desk careers and jobs.
Based on current job postings on Teal, the average Tier 1 Help Desk salary in the US is approximately $57,000 per year, with a typical range of $39,000 to $77,000.
