NCIS Help Desk Analyst Tier 1 | Active Secret clearance
About The Position
GDIT is hiring a Help Desk Analyst Tier 1 to support the IT Technology Development division within the NCIS ITD organization in Quantico, Virginia. The position provides IT support for NCIS, a Naval Criminal Investigative Service organization responsible for criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters within the Department of the Navy. The analyst handles service requests and problem incidents, consults with users to resolve technical issues, and supports computer hardware, software, networks, system and application access, and telecommunications systems. The role is onsite and requires an active Secret clearance, U.S. citizenship, at least two years of IT support experience in a help desk environment, experience with Cisco switches and routers, and Security+ CE certification. A high school diploma is required; an associate of applied science degree is preferred.
Requirements
- Active Secret security clearance.
- At least 2 years of IT support experience in a Help Desk environment.
- Experience with Cisco switches and routers.
- Security+ CE certification.
- High school diploma.
- U.S. citizenship.
Nice To Haves
- Associate of Applied Science (AAS) degree.
Responsibilities
- Initiate and resolve service requests and problem incidents.
- Consult with users by telephone or self-service ticket to resolve technical problems and answer questions involving computer hardware, software, networks, system and application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems using problem-solving skills and historical database records.
- Route calls to product line specialists, application specialists, or system support specialists.
- Maintain and update records and tracking databases.
- Alert management to recurring problems and patterns of problems.
- Work with system administrators and developers to ensure services and incidents are completed.
- Provide an outstanding customer service experience across a variety of circumstances and organizational levels.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) plan with company match.
- Competitive pay.
- Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Medical plan options, including some with Health Savings Accounts.
- Dental and vision plans.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
