Tier 1 IT Help Desk Technician Temporary
About The Position
The Tier 1 IT Help Desk Technician provides first-level technical support to employees across multiple states. This temporary, in-office position focuses on troubleshooting basic computer and endpoint issues using remote monitoring and management (RMM) platforms and other remote support tools. The role calls for a working understanding of Windows-based computers, basic networking, and common business applications, along with strong communication skills, independent troubleshooting ability, and sound judgment about when to escalate more complex issues to senior IT personnel. The position is based on-site at the corporate office in Ontario, California, during standard business hours. Although the technician reports to a central office, most support is provided remotely to employees in geographically dispersed offices. The work primarily involves endpoint troubleshooting and user assistance; advanced network administration, server management, and infrastructure engineering are outside the role’s normal scope and are escalated to appropriate personnel.
Requirements
- Prior experience providing basic IT help desk, desktop support, or similar technical assistance.
- Working knowledge of Windows 10 and Windows 11 operating systems.
- Familiarity with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
- Basic understanding of computer hardware, printers, network connectivity, and common workstation issues.
- Experience using remote desktop, remote access, or endpoint management tools.
- Ability to troubleshoot technical problems logically and follow documented procedures.
- Strong verbal and written communication skills.
- Ability to provide patient, professional assistance to users with varying levels of technical experience.
- Ability to work independently while recognizing when issues require escalation.
Nice To Haves
- Experience with remote monitoring and management (RMM) platforms.
- Familiarity with Microsoft Active Directory, Microsoft Entra ID, or Microsoft Intune.
- Experience supporting users across multiple offices or geographic locations.
- Familiarity with help desk ticketing systems.
- CompTIA A+ certification or equivalent practical experience.
Responsibilities
- Provide first-level technical support to employees across geographically dispersed office locations.
- Diagnose and resolve common Windows workstation, laptop, and peripheral issues using remote management and support tools.
- Troubleshoot basic software, connectivity, printing, email, and Microsoft Office application issues.
- Assist employees with password resets, account access, and routine login problems in accordance with established security procedures.
- Use remote monitoring and management platforms to access endpoints, diagnose technical problems, and perform approved corrective actions.
- Assist with software installation, application configuration, and routine workstation maintenance.
- Document technical issues, troubleshooting steps, and resolutions in the organization’s ticketing or support tracking system.
- Communicate clearly and professionally with end users by telephone, email, or remote support sessions.
- Escalate unresolved or advanced technical issues to senior IT staff when appropriate.
- Follow established IT security policies, support procedures, and organizational standards.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
