Technology Consultant Jobs

About The Position

Requirements

• U.S. citizenship, required for the federal customer role.
• At least 7 years of Linux experience with strong hardware troubleshooting skills.
• At least 3 years of experience collaborating on projects and working with a team in a technical or service environment.
• At least 8 years of professional experience and a Bachelor of Arts/Science degree or equivalent in computer science or a related field; without a degree, 3 additional years of relevant professional experience, for 11 or more years total.
• Comfort participating in on-call and standby rotations.
• Self-starter who takes initiative and demonstrates ownership.
• Collaborative and team-oriented, with the ability to mentor others.
• Strong written and verbal communication skills, including fluency with Slack, Microsoft Teams, and email.
• Ability to analyze complex problems and resolve them independently or through team collaboration.

Responsibilities

• Serve as the management site lead, reporting site issues and concerns and acting as the lead escalation point for operational and customer matters.
• Perform hands-on hardware troubleshooting and replacement on HPE Proliant servers and high-performance storage systems.
• Support the site lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
• Own the case management lifecycle, ensuring cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
• Track parts and inventory accurately, monitor inbound and outbound activity, and log escalations.
• Stay up to date on facility matters and customer support needs, and support the site when the lead is absent.

Benefits

• Comprehensive benefits intended to support physical, financial, and emotional wellbeing.
• Career development programs to help employees pursue career goals.